There’s more to Customer Centricity than your customer.
Tom De Ruyck
How to become a Consumer-led Business
All you need to know for Customer Experience in a transformed world.
In this talk, Gerrie shows you how to understand consumer-centric trends to use them in your own context. Don’t pre-dict, but start pre-pare for the now-future.
Tools to create interaction and engagement in online sessions
Why the Future of Business is Machines + … Humans
Understanding Consumers in Times of Crisis
Dado Van Peteghem
Insight into the dynamics behind the innovation and the tactics that create strong, revenue-generating fan communities
Learn how patients are increasingly engaged with their own health
Renout van Hove
How to craft success?
Jozefien De Feyter
Discover the power of feminine energy in sales
An overall approach with impact. You make your first impression in the first 7 seconds. But then you haven't said much yet.
On Innovation and Customer Experience
Inge van Belle
High employee engagement (EX) leads to high customer satisfaction (CX)
The impact of Covid19 on customer experience
Bert Van Wassenhove
How to generate relevant data and set it to good use through Artificial Intelligence (AI)
Olivier Van Duüren
Shoot for the heart, capture the mind and end with a smile. Communicating your ideas is the currency of today to evolve your personal and business brand.
from Profit to Purpose
The Role of Customer Data Platforms and How to translate this to your world
Innovations are not only a matter of youngsters for youngsters
Unleash the Power of Data Clean Rooms to build your own Google Empire
Véronique De Prycker
Avoid these commonly made mistakes that ruin your professional opportunities.
Stories build brands and organisations
Master the art of networking and have a better career
Monetise customer experience
What are the opportunities for marketing?
Why every employee contributes to the revenue
Patrick De Pauw
How can you build a strategic employee advocacy program creating more business opportunities.
Turn experiences into transformations
Master the Marketing Automation Canvas - workshop
Bart De Waele
Why the human touch in sales is crucial in an increasingly digital world