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Sales, marketing & customer experience

Find out how marketing helps you breaking into a new market and how you can sell with maximum return thanks to an optimized user experience.

Customer Centricity is rubbish. Long live Customer Centricity.

Gerrie Smits

There’s more to Customer Centricity than your customer.

Welcome to the Age of Relevance

Tom De Ruyck

How to become a Consumer-led Business

Presenting with impact


An overall approach with impact. You make your first impression in the first 7 seconds. But then you haven't said much yet.

The pleasure of selling

Jochen Roef

Motivating sales professionals is a challenge!

The data driven company

Bart De Waele

Revolutionizing Marketing Strategies

Renout van Hove

Master the Marketing Automation Canvas - workshop

CX is not enough

Christophe Jauquet

Turn experiences into transformations

Your co-workers voices are gold!

Patrick De Pauw

How can you build a strategic employee advocacy program creating more business opportunities.

How to sparkle in telling and selling your Story

Olivier Van Duüren

Shoot for the heart, capture the mind and end with a smile. Communicating your ideas is the currency of today to evolve your personal and business brand.

Transforming to a data powered organization and enabling Artificial Intelligence

Bert Van Wassenhove

How to generate relevant data and set it to good use through Artificial Intelligence (AI)

Customer Experience Post Covid19

Geert Martens

The impact of Covid19 on customer experience

Health is the most important consumer value

Christophe Jauquet

On Innovation and Customer Experience

CX or EX: the chicken or the egg?

Inge van Belle

High employee engagement (EX) leads to high customer satisfaction (CX)

How to ruin your reputation in a split second?

Véronique De Prycker

Avoid these commonly made mistakes that ruin your professional opportunities.

Riding the Data Wave

Renout van Hove

Unleash the Power of Data Clean Rooms to build your own Google Empire

The Media - how to get your story out there

Lisbeth Imbo

Innovation for the longevity economy of tomorrow

Dirk Schyvinck

Innovations are not only a matter of youngsters for youngsters

The Privacy Revolution: A New Era of Customer Engagement in the Wake of Third-Party Cookies

Renout van Hove

The Role of Customer Data Platforms and How to translate this to your world

Marketing Post-Corona

Clo Willaerts

from Profit to Purpose

No More Boring Webinars

Cyriel Kortleven

Tools to create interaction and engagement in online sessions

The Customer of The Now-Future

Gerrie Smits

In this talk, Gerrie shows you how to understand consumer-centric trends to use them in your own context. Don’t pre-dict, but start pre-pare for the now-future.

Customer Experience Next Level


All you need to know for Customer Experience in a transformed world. 


Guido Everaert

Stories build brands and organisations

HELP! I need to network

Véronique De Prycker

Master the art of networking and have a better career

The importance of networking

Suyin Aerts

The new hybrid sales process

Jochen Roef

Capitalize the opportunities in digital customer interactions

The patient is no longer patient

Christophe Jauquet

Learn how patients are increasingly engaged with their own health

Level Up: what you can learn from the world of games

Dado Van Peteghem

Insight into the dynamics behind the innovation and the tactics that create strong, revenue-generating fan communities

Pause, Play and Fast Forward

Tom De Ruyck

Understanding Consumers in Times of Crisis

Blinded by Technology

Tom De Ruyck

Why the Future of Business is Machines + … Humans

Metaverse for marketing

Clo Willaerts

What are the opportunities for marketing?

The Customer Fitness Code

Alain Thys

Monetise customer experience

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