The Zero Compromise Experience
Discover how AI makes the perfect customer experience possible: seamless, personalized, and emotionally intelligent at every touchpoint.
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What if your customers never had to settle—not on service, speed, personalization, or support? In this keynote, Geert Martens, a seasoned management consultant with over 20 years of experience in customer experience activation, explores how AI is reshaping the rules of engagement to deliver the Zero Compromise Experience.
This new gold standard means no trade-offs: every interaction is smooth, seamless, and emotionally in tune—across every journey, every channel, and every stage of the customer lifecycle.
Geert will unpack the five AI-powered building blocks—Hyper-Personalization, Frictionless Journeys, 24/7 Support, Customer Empowerment, and Emotion & Sentiment—illustrated with international best practices and real-world use cases from his consulting work with leading brands.
Expect an engaging, insight-rich session that reveals how AI can help your organization move from good intentions to flawless execution—at scale.
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Geert Martens, CX Enthusiast at XPRNC, brings over 20 years of expertise in customer experience, digital transformation, CRM, and customer-centric cultures.
He specializes in customer experience transformation, helping companies create personalized hybrid experiences that integrate physical, digital, human, and AI interactions.
With a focus on mobility and finance, Geert has worked with leading companies like My Way, D’Ieteren, ALD Automotive, STIB/MIVB, Belfius, KBC and NN Belgium. He has held senior roles at Ngage, Duval Union and 4C Consulting (Salesforce).
Next to his consulting work, Geert shares his passion and expertise as a keynote speaker and lecturer. Outside of work, Geert enjoys family time, traveling, and supporting his son Quinze, a football player for Club Brugge.
CX Enthusiast with a soft spot for digital and CRM. Soccer dad & petrol head.
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