The Future of Customer Experience

It’s Hybrid, Jim, but not as we know it
More detailed information
Dive into the hybrid future where the physical and digital worlds converge, and human intelligence partners with AI to redefine customer experiences. In his keynote, Geert Martens, a leading consultant and speaker in customer experience and digital transformation, unveils the cutting-edge trends that are shaping the next generation of customer expectations.
From AI-powered sales to virtual reality, discover how top brands are blending online and offline, products and services, and man and machine to create unforgettable experiences. With real-world examples and case studies from both Belgium and beyond, Geert brings this exciting future to life in a practical, engaging, and easy-to-follow way.
The future is hybrid. And as the saying goes, it’s hybrid, Jim, but not as we know it.
Prepare to see how this thrilling reality is already transforming the way we live, work, and connect every day.
Keynote by
Geert Martens, CX Enthusiast at XPRNC, brings over 20 years of expertise in customer experience, digital transformation, CRM, and customer-centric cultures.
He specializes in customer experience transformation, helping companies create personalized hybrid experiences that integrate physical, digital, human, and AI interactions.
With a focus on mobility and finance, Geert has worked with leading companies like My Way, D’Ieteren, ALD Automotive, STIB/MIVB, Belfius, KBC and NN Belgium. He has held senior roles at Ngage, Duval Union and 4C Consulting (Salesforce).
Next to his consulting work, Geert shares his passion and expertise as a keynote speaker and lecturer. Outside of work, Geert enjoys family time, traveling, and supporting his son Quinze, a football player for Club Brugge.
CX Enthusiast with a soft spot for digital and CRM. Soccer dad & petrol head.
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