How CX outshines sales
Look at your business through the eyes of the customer
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Sales may close the deal, but Customer Experience (CX) keeps the doors open. In today’s market, aggressive sales tactics are losing their edge, while exceptional CX builds lasting relationships, loyalty, and sustainable growth.
The good news is, CX is not that hard. It's common sense and any company can do it. This keynote explores why businesses that prioritize CX outperform those stuck in outdated sales-driven models.
Discover how shifting from transactional selling to customer-first strategies creates advocates, not just buyers—and why that’s the real key to long-term success.
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Being an entrepreneur with many years of management experience in various industries, Céline's broad knowledge enriches her professional capabilities. Knowing a little about a lot enables her to effectively moderate interviews, panel discussions, and podcast episodes. While she takes pride in her preparation and organizational skills, Céline admits that she is at her best when she can unleash her spontaneity. She understands that nobody says it’s easy, but also acknowledges that it shouldn't be boring either.
Céline receives most compliments for her personal style - characterized by a tongue-in-cheek approach - and her ability to mentally store answers and quotes throughout events, seamlessly integrating them into questions or recaps. Nothing escapes her attention, and she ensures that each of her stage guests shines brightly.
Allow her to give your event a bit of oomph. Sharp-witted multilingual host and speaker.
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