< back Innovation Innovate for what matters most to your customers² More detailed information In this presentation, Christophe explores the idea that every enterprise should, at its essence, prioritize health and happiness. Starting from the shared human goals of health and happiness, he illustrates how businesses are reinventing themselves—whether through their core offerings or supplementary services—to align with these universal human aspirations. He makes the case that there is no more powerful way to connect with customers than by focusing on their most fundamental aspirations. (This presentation can be adapted for various industries, including Retail, Hospitality, Consumer Goods, Pharma, Travel, Food & Drinks, Financial Services, Housing, Telecommunications, etc...) Watch Christophe Speak: Health as Consumer Value Request a quote Submit About Christophe Jauquet is an internationally recognized author and keynote speaker, renowned for his fresh and distinctive perspective on critical topics such as customer centricity, innovation, and emerging trends. His presentations guide businesses towards expanding their horizons by emphasizing health and happiness in customer engagement, innovation endeavors, and future planning. Tailored to suit the specific objectives of each event, industry dynamics, cultural nuances, and audience requirements, Christophe's keynotes are consistently finely tuned and relevant. He has delivered speeches in over 25 countries across a wide range of industries including healthcare, consumer business, finance, travel, automotive, retail, and real estate. Christophe is the author of the book "Healthusiasm," writes a popular bi-weekly newsletter on future scenarios, and hosts a globally popular podcast on the US-based 'Shift Forward Health' Channel. He is recognized as a visionary leader, having been quoted by Deloitte in their 2022 Global Life Sciences Outlook and featured as a guest writer on renowned websites such as Healthcare Transformers by Roche. Before establishing his own business, Christophe held various roles as an intrapreneur at Pfizer Inc., where he received several global innovation awards. He further honed his expertise by collaborating with pharmaceutical companies such as Roche, Takeda, and GSK, as well as consumer brands like L'Oreal, Nestlé, and Pepsi. Today, Christophe Jauquet inspires business leaders about the future of business in a health-conscious world. He has developed innovative tools to efficiently implement his vision, working towards making the world a healthier and happier place, one business strategy at a time. Christophe Jauquet Health marketeer on a mission to make the world healthy & happy.

< back From idea to product-market fit Testimonial of a Corporate Entrepreneur More detailed information Everyone knows that Intrapreneurship and Innovation are key for growth. However, counless questions and opinions on who, how and when create a lot of confusion. For example, is ‘failing fast’ good or bad? How do you know you are doing the right things while the first orders are not in sight, and you are just burning money? How do you combine intrapreneurship in a corporation and at the same time meet the monthly targets? What makes a good intrapreneur? Who from sales should be involved? Should you listen to customers or follow Steve Jobs' way of just showing the customers what they always wanted but didn’t know. Yoav will share from his more than 20 years’ experience as a corporate intrapreneur best practice and lessons learned. Concepts from the startup scene are tuned to the reality of a cooperation and presented with a hands-on approach, memorable stories and examples in a fun and inspiring way. Request a quote Submit About Creative entrepreneur Yoav has an outstanding track record as the inventor of ClickShare and a pioneer in Virtual Reality. He excels at crafting and executing innovative and strategic visions for products and market strategies. Public speaking is his preferred method for sharing his extensive knowledge and over 20 years of experience. Yoav aims to entertain, motivate, and inspire audiences, infusing his talks with his unique brand of dry humor. Drawing from his gut and personal experiences, he covers the full spectrum from theory to reality to best practices. Specializing in topics such as game-changing innovation, creativity, intrapreneurship, and navigating uncertainty with perseverance, Yoav captivates audiences with his insights. Yoav Nir Co-inventor of ClickShare®, Virtual and Augmented Reality pioneer and author of the book Game-changing Innovation

< back Self-Mastery Be excellent in every aspect of your life More detailed information Many people lack Self-Mastery, and that’s why they don’t succeed in life as they’d like to or could. Self-Mastery is not only the ability to control one's desires or impulses or to gain control over the one thing you can control in any situation: yourself. It’s about transcending mediocrity. It’s about practicing being excellent in every aspect of your life. So let Véronique help you in becoming the very best you can be with her #OnToMastery program. Available as keynote, training, but also as individual coaching. Request a quote Submit About Véronique De Prycker is driven by her belief that the economy, health, and education are the three main pillars and driving forces behind a prosperous society. As an experienced keynote speaker, certified trainer, and mentor, it’s her passion to help professionals and B2B companies in achieving their professional & personal success and obtain mastery over their life. Especially the differences between men and women are a great passion of hers. In the workplace, this translates into questions like … Why is it that women in general still have a hard time climbing the Corporate ladder? Why women don't seem to stand up for themselves enough yet? Why is there still a huge gap between men and women? …. These are questions she answers in her keynotes and workshops and she gives women practical advice they can apply immediately. Véronique's career spans more than 25 years of international experience, with previous years as a Financial Manager and CPA at Dredging International (DEME) and Deloitte, where she was a confidant of over 200 CEOs and helped over 300 companies and organizations in many different industries. This expertise in the day-to-day challenges of corporate life combined with her unique strategic and handson knowledge gives her an unusual and visionary approach to what effectively works in today's businesses. Véronique also strongly believes in giving back to society; she's (been) a volunteer in various organizations such as the Red Cross, Cliniclowns, Stop Colon Cancer, and different network organizations. She possesses the ability to translate theoretical models, methodologies, and strategies into practically applicable methods that have an immediate effect on daily results. People who work with Véronique not only immediately know what to do and how to apply new tools, tactics, or strategies, but they are also inspired by her positive and vibrant personality. Véronique De Prycker Helping B2B companies to close the gap between men & women and enhance the performance and impact of women through better leadership, communication, and networking

< back Dynamic equilibrium, from (im)power to strength in work relationships How a dynamic balance in working relationships can ensure that everyone can use their full potential to achieve great results together. More detailed information In his first book 'Build your dream team', author Johan De Keyser firmly stated that a high-performance team consists of strengthful personalities who are willing to work together to realize a collective dream. And that you do this on the basis of trustworthiness, in all openness and with clear agreements that team members hold each other to account while monitoring their progress. But how do you do that in everyday reality? Because in practice these qualities prove to be more difficult to implement than hoped. What are the relational dynamics that play a role in this collaboration? How do you become a strengthful personality, so that you also practice self-care? How do you deal with this as a team leader or team member? How do you find dynamic equilibrium and move from powerlessness to strength? How do you ensure equivalent relationships within a collaboration? How can you ensure that employees feel really involved, so that they enjoy realizing the set goals and dreams? In a smooth, interactive way, Johan De Keyser makes clear how a dynamic balance in working relationships can ensure that everyone, both inside and outside the organization, can use their full potential to achieve great results together. 'Dynamic Equilibrium' gives you innovative and stimulating insights that make you think, make you consciously reflect and give you the desire to get started right away.' Request a quote Submit About Over the past 30 years, Johan De Keyser has had the privilege of coaching and training a tremendous number of people, teams and organizations. From alcohol and drug addicts to people with depression or burnout. Both in the social sector and in education. But also in companies and SMEs, from workers to CEOs. He was a ward coordinator in a psychiatric hospital for two years, a Team Development Coach at Lineas, the largest private rail freight operator in Europe, an individual coach and therapist at the therapeutic center Tripsyco and a sociotherapist at day center De Welving of AZ Sint Maarten / Emmaus. In October 2018, his first book "Build your dream team" was published. May 2023 his second book 'Dynamic balance' will be published (both by LannooCampus). Johan De Keyser Expert on how to tackle toxic cultures by building dreamteams with powerful people in equivalent relationships. Author of 2 books and the first Humorologist of the BeNeLux.

< back Fully Charged - A roadmap towards more energy and better results Discover the 3 principles for more resilience and better results. More detailed information "I do not have the energy to continue." It's a sentence more and more leaders nowadays use, indicating that their batteries are running empty. The speed and complexity of the ever-changing world we live and work in, demands its toll. More than 50% of the managers are currently reporting an overdosis of chronic stress and are as a result heading towards physical and mental exhaustion. More and more people in general are having difficulties with managing their priorities in work and life. In this inspirational and experiential keynote, Lieven shares the 3 energy principles from his book Fully Charged. You will discover ways to optimise your focus, improve your recovery and expand your energy levels. This will not only result in a better health but will also drastically improve your leadership behaviour and performance. No fluffy advices, but science based principles and methods which you can apply immediately in your daily life. Request a quote Submit About Lieven loves to explore and experience all the internal and external boundaries of our human existence. His curiosity for human optimization and exploration has led him to run ultra distances in the deserts of Morocco and the jungles of Brazil. He's covered snowy mountains wearing nothing but swimming shorts and dived into the ocean on nothing but a single breath. After completing an Executive MBA and spending 10 years in a corporate environment, Lieven founded his own company, Built For Endurance, aimed at helping leaders optimize their energy, health, and performance. His stories center around overcoming fears and unlocking untapped potential, finding purpose, happiness, and striving to become the best version of oneself. Lieven believes in our innate capacity to thrive in stressful situations, emerging stronger and more resilient from them. Lieven Van Linden A long-distance-running-entrepreneur and biohacker, helping people to optimize their health and performance

< back Corporate Positivity, a fresh breeze in organizational culture Culture is essential to realizing the strategy of all organizations. Behaviours determine culture and contribute to success. More detailed information Based on the conviction that everyone in an organization is owner of its culture, we bring you a keynote that is inspiring to all: from junior associate to C-level; from finance over operations to sales departments. corporate positivity finds its inspiration in positive psychology, evidenced by scientific research. It is a pragmatic approach to optimal functioning, that well balances dealing with the opportunities, difficulties and challenges that are part of any culture. We walk you through five ambitions that help install a positive culture in your organization: positive engagement, ambiance, connections, mindset and communication. We bring you tools to turn these ambitions into tangibles, with a positive effect on satisfaction, energy, retention, employer branding and results. Request a quote Submit About Katrijn is founding partner at marbl, a firm driven by the belief that much untapped potential resides in all organisations. She is absolutely convinced that translating this belief into organisational cultures leads to cutting-edge results. She brings corporate positivity, a trademark registered by marbl, into the corporate world through keynotes, inspirational sessions, workshops, development programs. Katrijn has a passion for Asian history, culture and food. Anything related to Japan, makes her heart beat faster. Katrijn Steenbeke Corporate Positivity Activist, addicted to the power of positive psychology. Experienced speaker, trainer, coach, with an international corporate background in a variety of markets.

< back Unlocking Next-Level Customer Experiences: The Transformative Power of AI Envision a World Transformed by AI More detailed information We live in a world where Artificial Intelligence (AI) takes center stage in reshaping customer experiences faster and faster. We invite you to sign up for this utmost inspiring keynote session, where we delve into the extraordinary opportunities AI presents in revolutionizing customer interactions beyond the current hype of generative AI. We will peel back the hype and appreciate the transformative essence of AI as we unlock the next level of Spotify alike customer experiences. AI, Machine Learning, and Unparalleled Customer Relevance In the realm of modern customer engagement, delivering personalized and relevant experiences to customers is the ultimate goal. The exciting news is that AI and machine learning are turning this aspiration into reality. During this keynote session, we will explore how businesses are utilizing AI and machine learning to transform vast volumes of data into actionable insights. We will show you loads of examples of solutions and models that have worked across various parts of your organisation. Predictive Analysis for Enhanced Customer Engagement One of the key focuses of our sessions will be the redefinition of customer behavior through AI. With AI, we can now predict a customer's next move, anticipate their needs, and deliver tailored and personalized interactions that are not only possible but also more accurate and efficient. We will take a look at Spotify's AI-powered Discover Weekly playlist as an example. By analyzing a user's listening behavior and preferences, Spotify generates a personalized playlist every week, resulting in higher user engagement and loyalty. This success story highlights the transformative power of predictive AI and is setting a new standard in customer expectations in personalisation. Hyper-Personalization: A New Dawn Prepare to venture into the thrilling territory of hyper-personalization during our sessions. Through the use of AI, businesses are now taking personalization to unprecedented levels by creating real-time automated segmentation. One standout example is Starbucks and its AI-powered app, 'My Starbucks Barista'. This AI Chatbot takes orders via voice commands and suggests personalized recommendations based on past orders, greatly enhancing the customer experience - but leaving the element of surprise. Hyper-personalization is opening doors to new possibilities and deeper customer engagement and loyalty. Anticipation, Optimization, Augmentation Our sessions will guide you on how to strategically evaluate your business needs in terms of anticipation, optimization, and augmentation using AI. The ultimate objective is to infuse AI at every touchpoint of your customer's journey, creating seamless and enhanced experiences. By leveraging AI's power, you can anticipate customer needs, optimize processes, and augment human capabilities. Together, these three pillars will pave the way for exceptional customer experiences. Envision a Future Transformed by AI Beyond the usual discussions, our keynote sessions aspire to envision a future where AI transcends its current boundaries. Imagine a world where everyday objects become smart and interactive interfaces through AI integration. Join Us in Shaping the Future of Customer Experiences! Request a quote Submit About No, this is not another keynote speaker that talks Metaverse, Web3.0 nor is it about NFTs. This is about future-proof but pragmatic data-driven approaches that work today. This is a talk Google, Facebook and your media agency will not want you to follow. It's about becoming data-driven? How to mine data as the new gold as you manage the next wave of privacy revolutions beyond what the law is instructing us. Want to find out how a major bike manufacturer created a hybrid ecosystem as they leveraged their digital dominance for the benefit of both their resellers and themselves? And how about making a dress part of your attribution model? Filled with real-life examples that have shown their value and proven to work the sessions are filled with mechanics and tactics that are applicable across industries. Prior to founding GrowthAgent, Renout was a founding employee of salesforce.com in Belgium over 13 years ago, and prior to that played a key leadership role in growing Dell both in Belgium and in EMEA. Today Renout is the Managing Partner of GrowthAgent - the martech agency within Duvalunion.com, and the author of Obsessed - a best seller that touches upon the new paradigm Customer Data Platforms bring as a technology concept. Renout van Hove Multipotentialite, co-Author of #Obsessed - Founder of Growthagent.eu, finds himself comfortable at the intersection of Advertising, Data ecosystems, Privacy and Technology

< back Surfing the waves of change Workshop for coworkers More detailed information Every organisation is in full transition, including yours. The world evolves rapidly and one wave of change after another is rushing towards your employees. Dealing with this is not easy for everyone. Some embrace change, for others there is fear, resistance or some form of stress. This workshop of half a day helps your employee to be able to 'cope' with the frequent changes that take place. As an image, we use a surfer who consciously deals with the fickle sea : he/she knows his/her qualities and pitfalls, he/she keeps a clear view of what is coming, makes clear choices, does not take every wave, rests, takes care of himself, is almost never alone, ... During this session we work on self-knowledge : how do I deal with change? we offer insight : which factors make it easy or difficult to deal with change? we offer tools to deal with change more consciously. Participants go home with insights and concrete practical tips to surf the waves of change more relaxed. Request a quote Submit About Tom is an occupational (work) psychologist with over 25 years of professional experience. His mission is to help people work and live better, happier and healthier lives by stimulating them to grow and believe in the power of personal leadership. His work focuses on everything that has to do with 'working together', 'leadership' and 'personal growth'. Tom helps organizations, teams, managers and employees with these themes via coaching, advice, training, workshops and lectures. He is also a part-time lecturer at the Karel de Grote Hogeschool in Antwerp, where he teaches HRM, occupational (work) psychology and applied psychology. In March '21 he launched the site 'www.wievervangtdekoffiekamer.be ' full of good practices and background material on 'connection in the workplace'. Tom Dijckmans Labour Psychologist - 25yrs experience - passionated about human interactions on the workfloor

< back The war for talent; be prepared How to attract the right people and how to determine which talents you need for your business More detailed information Watch the video for more information (Dutch) Request a quote Submit About Saskia leads the National Coalition for Digital Skills & Jobs for Belgium. In this role she focusses to skill/re-skill all talents to maximize the activation of everybody in the changing employment market going forward. As a manager, Saskia Van Uffelen always keeps a keen eye on the human aspects of collaboration in a company. She focusses heavily on ensuring the synergies between the different generations present in the workplace. In interviews, opinion articles and her book ‘Iedereen Baas! – Tous Patron!’ she encourages her colleagues to pay more attention to it as well. The world, our society, is changing and is screaming for a new model. We are living in a digital age, where everyone and everything is connected, where competition is no longer coming from within the sector and customers, users and citizens are in the driver’s seat. Data is gold and sharing is the new having. Dare to help build a new business world, with a balance between results in the short and long term. But dare just as much to help to build another society through personal life choices – a society that is ready for the next generation. ‘Dare for tomorrow’ is the title of her latest book. Saskia Van Uffelen How can we create a new culture in our organisations? Digital Skills Leader Belgium, boosting Future Skills and Jobs for everybody!

< back Career twists Think twice about promotion More detailed information A career does not have to be linearly ascending to be satisfying. Taking a step back now and then to study again, to (re)find the balance between work and life, to regain the feeling that you can handle your job or to be able to make a difference through individual attainments - these are all good reasons to think twice about that promotion. In this session you will learn: That there is a linear career with promotion as ultimate success But there is also a boundaryless career with demotion as an opportunity The win-win of taking a step back Tips and tricks how to handle a step back Request a quote Submit About Tanja is a strong believer in ownership, lifelong learning, and the power of trust. She is author of several books on demotion. Tanja holds a master's degree in communication sciences and a PhD in applied economics. Tanja Verheyen Passionate, driven communication expert, specialised in career twists

< back Wine with a story tastes better Navigating the Red Ocean: Lessons from 14 Years in Wine Entrepreneurship More detailed information Experience the richness of a story-infused wine as Kathleen shares her entrepreneurial journey in the red ocean of the wine industry, in search of blue lagoons. Drawing from 14 years of experience, she imparts invaluable lessons applicable to entrepreneurs across various industries. Join Kathleen as she explores the realms of strategy, marketing, HR, and more—a journey crafted by an entrepreneur for entrepreneurs. Discover how the tales of wine entrepreneurship can inspire and inform your own ventures. Cheers to business with a story Request a quote Submit About Kathleen is an entrepreneur in the wine and tourism industry since 2010, as well as an investor in business ventures. Prior to that, she worked as a construction engineer and later as a strategy consultant for 10 years, providing her with diverse roles and experiences within companies across various countries. Alongside her professional endeavors, Kathleen is a devoted wife and mother, successfully balancing her personal and career goals while nurturing her wonderful family. This broad range of roles and experiences has equipped Kathleen with great comfort in addressing diverse audiences, allowing her to easily relate and adapt to different contexts. She possesses a deep passion for continuous learning and personal growth, as well as a genuine desire to assist others through sharing lessons learned, offering advice, and providing inspiration. Furthermore, Kathleen's love for good wines and enjoyable moments further enhances her ability to connect with people. Kathleen's expertise extends to transforming two wine estates into high-end wine production and tourism ventures, providing her with extensive knowledge of the wine industry. This enables her to host engaging wine tastings on various topics, whether for leisure or educational purposes. Additionally, Kathleen is capable of organizing official wine courses, offering valuable opportunities for individuals seeking to expand their wine knowledge. Kathleen Van den Berghe Passionate entrepreneur in the wine and tourism industry

< back Industry 4.0. as an answer for the customer’s expectations in 2025 ​ More detailed information ACT 1: The changing customer landscape The last best experience your customers had anywhere, becomes their expectation everywhere. As a result, B2B and B2C buyers are becoming ever more demanding about the type of customer service and experience they receive. Already at the start of 2020, three trends were clear, which have only been accelerated by the recent Covid-developments: Know me and what I want: in which companies aren’t just expected to know and predict the individual customer’ s needs, but to address them before they even emerge; Treat me like a human being: in which customers embrace any technology that makes their life easier, but only if it happens naturally/invisibly and doesn’t go at the expense of a human touch; Immerse me: in which customers become ever more selective about the way they spend their time, and will only do so if they feel immersed in a vendor’s retail stores, showroom, offices or digital experience. ACT 2: This is too much to handle Making this transition with a traditional (industry 3.0) mindset is not going to happen. The datasets are too large, sensing is insufficient and the technology just falls short. So to stay up to date with changing customer demand, companies need to level up (to Industry 4.0). ACT 3; Action plan So what should you do? As a business: Build your industry 4.0 capabilities. How do those trends manifest themselves among your customers, and assess the readiness of your business to deal with them. Then improve. As teams: Boldly experiment. Build extreme technology concept experiences and set up red teams to challenge your business to reinvent itself around tomorrow’s customer needs As individuals: Educate yourself by buying and trying different technologies in different environments. You don’t really know how something can work until you’ve tried it. So experiment, fail, learn and get smarter. Request a quote Submit About Alain Thys is a renowned customer-centricity veteran with over 30 years of experience helping large, complex organizations differentiate and thrive. His no-nonsense approach to customer-centricity has enriched the lives of over half a billion customers and 350,000 employees across 100+ countries, creating hundreds of millions in value, and even more smiles. As a hands-on advisor to international leadership teams, Alain’s keynotes and workshops offer bespoke insights and practical strategies that inspire, challenge, and deliver actionable results. His expertise in areas such as customer experience, differentiation, and competitive markets has made him a valued sparring partner for businesses seeking a unique edge in today's crowded marketplace. Get in touch with us to discuss how Alain can inspire and challenge your leadership team to build an edge in a crowded marketplace. Alain Thys Unlock the secrets to profit and differentiation with one of Europe’s top customer-centricity veterans