< back How to Be(come) a Customer-centric Leader? The true meaning of customer-centric leadership More detailed information Customer-centric leadership sounds nice in theory. But no one seems to be clear on what it really means. At best, this means that leaders need to improvise. At worst, they fail the business. In this online inspiration session, Alain challenges managers and executives to explore the true meaning of customer-centric leadership. Not in theory, but in practice. So inspect clear suggestions on ‘inspiring teams’, ‘demonstrating personal commitment’ and ‘helping your people do what is right’ for the customer and the bottom line of the company. Optionally, the more traditional keynote format, can be expanded with: • a live assessment of company’s customer-centric leadership behaviours, • bespoke introductory videos that are linked to the company strategy • (online) ‘sparring sessions’ with practical leadership tips & guidance • individual coaching for leaders who want to raise their game Request a quote Submit About Alain Thys is a renowned customer-centricity veteran with over 30 years of experience helping large, complex organizations differentiate and thrive. His no-nonsense approach to customer-centricity has enriched the lives of over half a billion customers and 350,000 employees across 100+ countries, creating hundreds of millions in value, and even more smiles. As a hands-on advisor to international leadership teams, Alain’s keynotes and workshops offer bespoke insights and practical strategies that inspire, challenge, and deliver actionable results. His expertise in areas such as customer experience, differentiation, and competitive markets has made him a valued sparring partner for businesses seeking a unique edge in today's crowded marketplace. Get in touch with us to discuss how Alain can inspire and challenge your leadership team to build an edge in a crowded marketplace. Alain Thys Unlock the secrets to profit and differentiation with one of Europe’s top customer-centricity veterans

< back From I-care to WE-care Empowering Well-being: The Journey from Self-Care to Collective Care More detailed information In this compelling keynote, Brecht Buysschaert, the founder and CEO of Springbok Health & Well-being at Work, unravels the profound journey from individual self-care to the establishment of a collective well-being ethos within organizations. The presentation is a thoughtful exploration of the principles and practices that contribute to a healthier, more interconnected workplace. Brecht sets the stage by delving into the importance of prioritizing individual well-being, drawing a parallel with the widely recognized airplane safety protocol—reminding us to secure our own oxygen masks before assisting others. This introduction serves as a poignant metaphor for the central theme of the keynote: the pivotal transition from personal care to a communal commitment to well-being. Attendees are then guided through the core content of the keynote, as Brecht unveils the seven essential lifestyle pillars essential for cultivating a thriving, interconnected work environment. Brecht doesn't stop at theory; he provides practical insights, tips, and tricks that attendees can immediately integrate into their daily lives and work routines. These actionable strategies ensure that the transition from self-care to collective well-being is not just a conceptual ideal but a tangible and achievable goal. Drawing on the experiences of Springbok Coaching, Brecht shares real-world examples of how these principles are implemented within their organization. These case studies serve as living proof that the journey from individual care to a culture of collective well-being is not just theoretical but can be effectively translated into successful workplace practices. Request a quote Submit About Brecht studied Physical Education at KU Leuven, graduating in 2004. After a decade in international sales for various Belgian top companies, Brecht decided to step away from the rat race and pursue his own mission: Health & Well-being at Work. In 2014, he founded Springbok Coaching. Today, Brecht, along with business partner Diederik Joukes, leads a team of 10 well-being consultants and health coaches, supplemented by 100 ad hoc coaches. They have made a significant impact in over 150 companies with their long-term approach to giving well-being at work the attention it deserves. In 2020, Brecht authored the book "Whealthy Workplaces," a practical guide filled with tips and inspiring testimonials from prominent leaders. Brecht Buysschaert On a mission to make the world a better place by creating health & wellbeing at work

Future & Trends Society has undergone fundamental changes, and disruption was already a constant presence. Get ready for what lies ahead in the evolving landscape of the future and emerging trends. < Back to all topics Future Mindset Tom Palmaerts Are you ready for the future? Read more Building an Innovation Culture Tom De Ruyck 4 Characteristics of a Future Proof Organization Read more What matters to consumers: trends for today and tomorrow! Tom De Ruyck 12 consumers trends that highlight what matters to people Read more Disruptive Workplaces Tom Ryckaert How to create your sustainable and future proof work environment Read more Future Trends Christophe Jauquet The Transformational Economy Read more Consumers in 2030 Tom Palmaerts Imagine future possibilities Read more Never finished Martijn Aslander Based on the book nominated for Management Book of the Year 2016 Read more The World we make After The Corona Shock Johan Albrecht How the corona crisis can strengthen the resilience of our economy and society Read more Welcome to the future; a new reality! Richard van Hooijdonk Managing uncertainty is becoming an increasingly important skill, but how do you do this? Read more The future is hybrid Geert Martens ​ Read more It's the end of the world as we know it Geert Martens but I feel fine! Read more How to still be relevant for people and society in 2035? Rik Vera How businesses can create short and long term value for their customers while also achieving their own sustainable business objectives. Practical advice for businesses looking to create sustainable competitive advantage in the economy of the future. Read more

< back Personal Leadership as organizational culture The advantages of investing in personal leadership as organiszational culture More detailed information Making personal leadership part of your organizational culture brings many advantages. It combines increased solution and results orientation with improved employee engagement and job satisfaction. In this session Frans explains what personal leadership is about and how you may engrain it in your organization. Fostering personal leadership doesn’t involve complex methodologies or elaborate procedures, it is made out of small day-to-day habits. Together we explore how personal leadership may benefit your organization. Request a quote Submit About Frans specializes in guiding executive teams and collaborating with HR partners in the realms of leadership, talent management, and organizational change. Drawing from his extensive professional background at renowned companies such as IBM, Siemens, PwC, and Johnson & Johnson, he now serves as an independent executive coach and talent strategy advisor for Randstad RiseSmart. Frans also contributes his expertise as an executive coach at Vlerick Business School, where he helps current and emerging leaders unlock their full potential. In addition to his coaching roles, Frans is a sought-after guest speaker at institutions like Antwerp Management School and Artevelde Hogeschool, where he shares his enthusiasm for personal leadership and strives to inspire individuals to achieve their best selves. Through these engagements, Frans collaborates with a diverse range of national and international clients across both private and public sectors. His multifaceted experiences allow him to offer valuable insights and practical strategies tailored to the unique needs of each organization and individual leader, fostering growth, resilience, and success in today's dynamic business environment. Frans van de Ven Passionate personal leadership promoter, empowering executive - team - coach, trusted talent strategy adviser

Johan De Keyser Expert on how to tackle toxic cultures by building dreamteams with powerful people in equivalent relationships. Author of 2 books and the first Humorologist of the BeNeLux. To be booked as/for Languages Tags Speaker, Moderator, Trainer, Coach, Workshops English, Dutch Team Dynamics, Humor Biography Topics Testimonials Pictures Get a quote Biography Over the past 30 years, Johan De Keyser has had the privilege of coaching and training a tremendous number of people, teams and organizations. From alcohol and drug addicts to people with depression or burnout. Both in the social sector and in education. But also in companies and SMEs, from workers to CEOs. He was a ward coordinator in a psychiatric hospital for two years, a Team Development Coach at Lineas, the largest private rail freight operator in Europe, an individual coach and therapist at the therapeutic center Tripsyco and a sociotherapist at day center De Welving of AZ Sint Maarten / Emmaus. In October 2018, his first book "Build your dream team" was published. May 2023 his second book 'Dynamic balance' will be published (both by LannooCampus). Topics Team Dynamics Dynamic equilibrium, from (im)power to strength in work relationships Lees verder How a dynamic balance in working relationships can ensure that everyone can use their full potential to achieve great results together. More People Skills The power of healthy humor Lees verder Learn how to use humor as a form of communication in which everyone can feel good in order to perform and achieve goals in a healthy and wise way. More People Skills Build your Dreamteam Lees verder What are the four fundamental qualities to build a high performing dream team? More Testimonials Sessions Pictures you can use to promote your event Get a quote Request a Quote Keynote of my preference submit Pictures Quot Anchor 3

Charlotte De Metsenaere Communication expert, international improvisational theater teacher and public speaking coach To be booked as/for Languages Tags Trainer, Moderator, Speaker, Workshops, Host Dutch, French, English Theater, Humor, Teambuilding, Feedback, Communication, Improvisation, Fun Biography Topics Testimonials Pictures Get a quote Biography There are not enough words to capture Charlotte's essence: enthusiasm, energy, humor, flexibility, daring to take risks, creativity, curiosity, cooperation, trust, acceptance, connecting, active listening, and authenticity are just a few of her qualities. Charlotte's passions lie in communication and improvisational theater, two worlds she believes have much to teach each other. She finds strength in combining theater and business, focusing on the overlap between them to guide her work. Her goal is to help companies rediscover the joy of playfulness, laughter, and innocence, while also fostering insights into flexibility, assertiveness, leadership, listening, connecting, and effective communication through theater exercises. Charlotte's team-building workshops unite people through laughter and creativity, creating a unique and memorable experience. Her communication workshops delve deeper into theoretical insights while maintaining a hands-on approach. With a Master's degree in Business Communication, Charlotte seamlessly merges experiential learning from improvisation games with essential communication principles like giving feedback, public speaking, performing under pressure, customer focus, and authentic leadership. Beyond communication and soft skills, Charlotte is passionate about social issues such as society, diversity, and gender awareness. She excels not only as an enthusiastic speaker, trainer, and coach but also as a skilled host and moderator. Topics People Skills Feedback in practice Lees verder How to give feedback? Learning by doing. More Team Dynamics Fun Teambuilding Lees verder (Online) Teambuilding based on improvisational theatre More Specials Break the ice Lees verder Laugh, connect and enjoy! More Het was een zeer leerrijke workshop rond communicatie en improvisatie. Interactief en gevarieerd, met enkele vernieuwende invalshoeken. Maar vooral de passie waarmee het gebracht wordt, werkt aanstekelijk voor de deelnemers. Federale Politie ​ Charlotte straalt enthousiasme en ervaring uit. De tijd vliegt! Oxfam ​ Charlotte, thank you for a wonderful workshop ! The ladies were all super excited and it set the bar high for the rest of the day, which continued on the high level of energy you were able to generate in the group. Feedback was unanimously positive, from introverts and extraverts alike. McKinsey & Company ​ Testimonials Sessions Pictures you can use to promote your event Get a quote Request a Quote Keynote of my preference submit Pictures Quot Anchor 3

< back From Sustainability to Regeneration 8 transformation codes to help you drive positive change More detailed information 8 out 10 people worldwide are seriously worried about the future of our planet and feel brands need to take responsibility. The pressure on people and planet is at an all-time high. The cost-of-living crisis continues to put pressure on budgets and the impact of climate change is becoming more and more visible. This is driving a collective desire for change: how can we move from less harm to more good? How can we move from Sustainability to Regeneration! Whilst we can’t alter the past, we can shape the future. 82% of people in Europe feel brands need to take responsibility to help safeguard the future of our planet. The question is: how and where to start? In this keynote, Tom tells you all about 8 transformation codes that can be leveraged to drive positive change as an organization, together with your customers. Request a quote Submit About With 100 talks every year, Tom De Ruyck’s keynotes have inspired professionals across the globe to future-proof their business and ways of working. He has spoken in more than 50 countries and on 6 continents at major marketing, technology, customer experience and consumer insights events. Next to being Chief Growth Officer and Partner at global consultancy Human8, Tom is a teaching Professor at IESEG School of Management in Paris. He is co-author of 'The Consumer Consulting Board' and published over 80 papers and articles in academic journals and business magazines. Tom was awarded for his work many times, amongst others by the American Marketing Association, the CMO Council Asia and ESOMAR. Tom De Ruyck Tom’s talks will challenge your thinking and spark your view on the future of business & customer experience in this dynamic and high-tech world.

< back Do it, dump it, or delegate it Delegate and don't deprive others of learning More detailed information Delegating is not a management trick; it is a leadership style. Do you know the limitations and pitfalls of delegating tasks? Which tasks can or cannot be delegated? Who will you delegate to? What is the difference between monitoring and follow-up? How do you prevent jealousy in your team if the delegated tasks also have visible benefits? How to deal with people working from home? The keynotes includes a 9-step checklist and a 7-step communication plan that will help ensure that delegated tasks are completed successfully. The presenter, Rik Moons, captivates his audiences with his story about the monkeys and bananas. Also available in workshop format. Request a quote Submit About After a long career in the pharma industry, Rik decided to use his experience and knowledge to help others grow. With a captivating style and humor, he combines theoretical models and practical examples to provide new insights and learning points. In 2010 he started MoonsManagement to help others learn more about leadership, sales and communication. After writing 2 books on these topics, he decided to concentrate on keynotes. Both books are available in Dutch and French. Rik Moons Expert in communication, leadership and sales, author of 2 books

Tom Palmaerts One goal in mind: Giving people an appetite for the future. To be booked as/for Languages Tags Speaker Dutch, English Future Trends, Consumer Trends Biography Topics Testimonials Pictures Get a quote Biography Tom Palmaerts is a thought leader on consumer attitudes and behavior in a changing world. He is an acclaimed keynote speaker, trend consultant, author, and managing partner at Trendwolves, a full-service trend-watching agency focusing on young consumers and modern families. Palmaerts excels in understanding and identifying opportunities within broader cultural trends. His notable achievements include: 2019: Publication of 'Ready or Not: 11 Ways to Become Future Proof' (Lannoo, Dutch) 2017: Co-founded 'La Madrugada,' a vineyard in Mendoza, Argentina, as a side project with three friends 2015: Publication of 'Futures' (Lannoo, Dutch), co-written with Herman Konings and Joeri Van den Bergh 2014: Initiated hosting Futuro getaway sessions in Italy three times a year 2013: Awarded Trendwatcher of The Year 2010: Became a board member of the music and art community Subbacultcha 2008: Recognized as "Youth Trend Specialist of the Year" by the Dutch trendwatching platform Second Sight 2007: Joined Trendwolves 2002 - 2007: Conducted research on youth subcultures at Ladda Topics Marketing Consumers in 2030 Lees verder Imagine future possibilities More Future Trends Future Mindset Lees verder Are you ready for the future? More Tom allows us to identify and anticipate the new trends of tomorrow, to drive our innovation to the next level and inspire our customers. Barry Callebaut Pascale Meulemeester Tom’s talk here in Hong Kong was really stimulating - full of inspiring insights and examples from around the world. We’ve had lots of great feedback from everyone who came. The Fountain Group Ollie Cartwright An accelerated trip in our today’s future. MAPFRE RE Eric Geuens Tom is effervescent, high-spirited and above all FRESH. His work is greatly inspirational. Clariant Milan Judith van Vliet Testimonials Sessions Pictures you can use to promote your event Get a quote Request a Quote Keynote of my preference submit Pictures Quot Anchor 3

Keynotes and speakers on Digital Transformation < Back Explore enlightening keynotes and expert speakers dedicated to digital transformation. In today's digital age, organizations must adapt and innovate to stay relevant and competitive. Booking a keynote speaker on digital transformation can provide valuable insights, strategies, and best practices to navigate the evolving digital landscape successfully. Discover our curated list of digital transformation-focused keynotes and speakers, and embark on a journey to unlock new opportunities, streamline processes, and drive growth for your organization! Renout van Hove Translating Spotify's Success to Other Industries How to craft success? Read more Jo Caudron The Future Formula In search of the rules of tomorrow. Read more Rik Vera The New Normal Navigating the Digital Work Landscape Read more Saskia Van Uffelen Dare to change How long can you manage your organisation, your team or your life without changing anything fundamental? Dare for the future! Read more Olivier Van Duüren What can you learn from the top 20 Business Transformation of the past decade? ​ Read more Chris Heemskerk Building An Innovation Engine The art and science of innovation that is practiced by the world’s leading organizations Read more Dado Van Peteghem What’s next on the digital horizon? Trends and future scenarios for your industry Read more Anja Cappelle 7 essential ingredients for a successful digital transformation Transformation is incontournable. Doing it right too. Read more Robin Wauters Can Europe compete when it comes to tech? ​ Read more Olivier Van Duüren Putting transforming while performing into action - Help you to Transform while Performing (Why) - Accelerate the co-creation and adoption of your Strategy and Culture (What) - Mix of Visualisation, Inspiration, Facilitation and Co-Creation (How) Read more Rik Vera Houston, we have a problem Navigation the digital revolution Read more Dado Van Peteghem Thriving in the Age of the Virtual Economy Get ready to delight the new generation of customers 👩‍🎤 Read more Renout van Hove Riding the Data Wave Unleash the Power of Data Clean Rooms to build your own Google Empire Read more Olivier Van Duüren Understand how to transform as a person and business Read more Request a quote Keynote of my preference (leave blank for personal advice) Submit

< back AI: opportunity or threat? Embracing AI for Future Success More detailed information We must swiftly grasp the importance of human intervention and the vast potential of the future: the collaboration between humans and AI. The primary challenge ahead lies in mastering the art of cooperation between these two entities. Artificial Intelligence (AI) represents a branch of computer science that empowers machines to undertake tasks typically associated with human intelligence. These tasks range from speech recognition and image processing to data-driven decision-making. AI enables computers to learn from experience and enhance their performance in task execution. However, it's crucial to understand that AI, contrary to science fiction portrayals, lacks consciousness or the ability to develop its own will. Its operations are confined within the parameters of its programming and the data it receives. Like any technology, AI has its dual nature: the beneficial and the detrimental aspects. With these insights, Rik Vera explores the concept of dual usage in AI. It's imperative to recognize that AI can serve as both a significant force for good and a potential source of harm, with a spectrum of consequences in between. AI holds the potential to positively impact society by assisting in medical diagnoses, optimizing traffic management, fostering innovation, and enhancing efficiency across various sectors. Nevertheless, we must remain vigilant about its potential for misuse, such as spreading misinformation, orchestrating cyberattacks, influencing elections, or even developing autonomous weapons systems. Let's not overlook the "ugly" aspects, as Rik aptly terms them—the unintended consequences or side effects of AI usage. Algorithmic bias, leading to unintentional discriminatory decisions, and job displacement due to automation are among the concerns we must address. Given these intricacies, it's evident that confronting the significant challenges facing humanity, society, and businesses necessitates optimizing numerous interconnected variables in a complex and ever-evolving equilibrium. Humans are not naturally adept at this task, which is where AI emerges as an invaluable ally in the form of augmented intelligence. In his keynote, "Is AI an opportunity or threat?" Rik will delve into AI's impact on businesses and demonstrate how companies can embrace AI and prepare for the imminent future. Being prepared for augmented intelligence and staying ahead of the competition is paramount. Rik will unveil actionable steps that businesses can implement today to seize a leading position. Therefore, if you aspire to be well-equipped for the era of augmented intelligence and gain a significant competitive edge, make sure not to miss this keynote. Request a quote Submit About Rik is an author, futurologist, business philosopher, coach and above all a very inspiring keynote speaker. He looks at companies and organisations from his unique and surprisingly broad perspective and makes it clear to them how they can continue to be relevant in the ever digitising society of the future. He likes to challenge them to distinguish themselves within and even outside of their industry. Rik writes and speaks passionately about business models, entrepreneurship, leadership, marketing, customer focus, sales, (digital) innovation and the interconnectedness thereof. Rik Vera International keynote speaker, coach, author and advisor on the impact of all things digital on society and business.

< back It's the end of the world as we know it but I feel fine! More detailed information Every crisis is a catalyst for change. The oil crisis in the 70ies has led to drastically improved fuel economy. Digital technology enabled new business models and superior customer experiences (often to the detriment of the incumbents that thrive on 'bad profits'). Covid19 will undoubtedly accelerate new and innovative ways of working, shopping, learning, living, entertainment, sports... As long as we keep on going. Be bold. Move fast. Request a quote Submit About As a consultant and keynote speaker, Geert is passionate about the power of digital technology combined with the transformation of companies into a future-proof, hybrid organisation. Online and offline will merge, analog and digital will go hand in hand, man and machine will work together for a brighter, better, more efficient and more fun future and the physical world will be augmented by virtual and invisible technology. Geert has been working as a management consultant for over 18 years. He holds masters in Economics and Marketing Management. Geert is fluent in English, French and Dutch. Some say he is a bit of a petrol head. They might be right... Geert Martens Consultant & hybrid experience creator. Soccer dad & petrol head.