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How to Be(come) a Customer-centric Leader?

The true meaning of customer-centric leadership

More detailed information

Customer-centric leadership sounds nice in theory. But no one seems to be clear on what it really means. At best, this means that leaders need to improvise. At worst, they fail the business.

In this online inspiration session, 

Alain challenges managers and executives to explore the true meaning of customer-centric leadership. Not in theory, but in practice.

So inspect clear suggestions on ‘inspiring teams’, ‘demonstrating personal commitment’ and ‘helping your people do what is right’ for the customer and the bottom line of the company.

Optionally, the more traditional keynote format, can be expanded with:

• a live assessment of company’s customer-centric leadership behaviours,

• bespoke introductory videos that are linked to the company strategy

• (online) ‘sparring sessions’ with practical leadership tips & guidance

• individual coaching for leaders who want to raise their game

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Alain Thys is a renowned customer-centricity veteran with over 30 years of experience helping large, complex organizations differentiate and thrive. 

His no-nonsense approach to customer-centricity has enriched the lives of over half a billion customers and 350,000 employees across 100+ countries, creating hundreds of millions in value, and even more smiles. 

As a hands-on advisor to international leadership teams, Alain’s keynotes and workshops offer bespoke insights and practical strategies that inspire, challenge, and deliver actionable results. His expertise in areas such as customer experience, differentiation, and competitive markets has made him a valued sparring partner for businesses seeking a unique edge in today's crowded marketplace. 

Get in touch with us to discuss how Alain can inspire and challenge your leadership team to build an edge in a crowded marketplace.

Alain Thys

Unlock the secrets to profit and differentiation with one of Europe’s top customer-centricity veterans

#1 speakers agency

- Get inspired, learn & grow

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