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Listening and Creating a Culture of Collaboration

As we enter the post-Covid period in our history and battle the demons of the Great Resignation, listening to what we need is more important than ever. Keeping employees happy and not quitting is now a matter of business survival.

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This keynote covers following topics:

  • We’re not sick of surveys… 

Survey Fatigue is really about the lack of visible follow-through once a survey has been conducted. But surveys are just one way to find out how things are going in your community; effective data collection is layered and a mix of silly and ridiculous and serious number crunching.  

  • Radical Listening 

Radical Listening means taking every chance you can to ask the opinions of your community on any issue that is open for input. From the small (what sort of muffins do we serve?) to the large (how many days a week do we return to the office?). The key is immediate, visible delivery within 48 hours. This builds trust in the data collection system as a whole and at the same time, creates a more accurate picture of the current state of engagement.  

  • A Mindset and a Methodology 

Radical Listening is a structured way of approaching the problem of understanding the community, and at the same time a shift in our way of thinking. Good listening campaigns are based on parallel tracks: the “Listen and Deliver” tight loop and the slow-burning Deep Listen, and many in between. All with very different goals, delivering different kinds of data, but together form a more accurate picture of the current state of engagement.

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Speaker, author, trainer and coach, Fiona is a specialist of the Human at Work, leadership and the integration of AI into our working lives. She focuses on positive culture and engagement for large multinationals.

Fiona is the author of the Comic Books for Executive Series and produces a regular podcast and video series called “Working Humans”. Her latest book, “The Handbook for Post-Covid Engagement” won at the UK Business Book Awards and received a Goody Award for thought leadership. Her new book is entitled “AI Powered”, due for release this year.

Fiona spent many years in the corporate space in HR, in the area of internal communications and employee engagement. She has been Creative Lead, Senior Visual Communicator, Innovation Advisor, Explainer and Storyteller for some of the largest multinationals in Europe, in Vienna, London, Budapest, Brussels and Amsterdam. In 2020 she achieved a master’s in business management and AI concentration.

Today, Fiona is a highly effective visual storytelling and stand-up comedian in training. She weaves solid, serious, research-driven advice with laughter and fun, guides for improving our working lives at any organization.

Fiona Passantino

Speaker, author, podcaster, thought leader. Expert on the Human-AI connection: engagement, communication, culture and AI integration.

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