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Listening and Creating a Culture of Collaboration

As we enter the post-Covid period in our history and battle the demons of the Great Resignation, listening to what we need is more important than ever. Keeping employees happy and not quitting is now a matter of business survival.

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This keynote covers following topics:

  • We’re not sick of surveys… 

Survey Fatigue is really about the lack of visible follow-through once a survey has been conducted. But surveys are just one way to find out how things are going in your community; effective data collection is layered and a mix of silly and ridiculous and serious number crunching.  

  • Radical Listening 

Radical Listening means taking every chance you can to ask the opinions of your community on any issue that is open for input. From the small (what sort of muffins do we serve?) to the large (how many days a week do we return to the office?). The key is immediate, visible delivery within 48 hours. This builds trust in the data collection system as a whole and at the same time, creates a more accurate picture of the current state of engagement.  

  • A Mindset and a Methodology 

Radical Listening is a structured way of approaching the problem of understanding the community, and at the same time a shift in our way of thinking. Good listening campaigns are based on parallel tracks: the “Listen and Deliver” tight loop and the slow-burning Deep Listen, and many in between. All with very different goals, delivering different kinds of data, but together form a more accurate picture of the current state of engagement.

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Speaker, author, blogger, YouTuber, leadership coach and comic book illustrator, Fiona is an executive coach for matters of culture and engagement for large multinationals. Her latest book in the Comic Books for Executives series is titled The Handbook for Post-Covid Engagement and was nominated finalist for the UK Business Book Awards .

Long before the pandemic changed everything about the way we live and work, Fiona Passantino started as an old-school comic artist, writer and game designer. In 2020 she achieved a masters in management, and then worked as Creative Lead, Senior Visual Communicator, Innovation Advisor, Explainer and Storyteller for some of the largest multinationals in Europe, hopping from Vienna, London, Budapest to Brussels and Amsterdam. She now lives in the Hague with her family.

The Comic Book for Executives combine highly visual storytelling with research-driven guides for improving our internal communications and employee engagement in our post-Covid world.

Fiona Passantino

Speaker, author, comic book illustrator. Expert on internal communications and employee engagement.

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