De-escalating Communication to Mitigate Aggression
This hands-on training equips participants with essential communication techniques to defuse aggression, prevent escalation, and restore calm in challenging situations.
More detailed information
Who is this training for?
Ideal for professionals who interact with aggressive customers, patients, staff, or citizens—including those responsible for public or workplace safety.
Why is de-escalation important?
Aggressive behavior often escalates due to miscommunication or heightened emotions. The right approach can prevent conflict, reduce risks, and foster a more constructive dialogue. If a situation has already escalated, de-escalation techniques help regain control and create a sense of safety for everyone involved.
What participants will learn:
✅ How to recognize early signs of escalation and intervene effectively
✅ Proven communication techniques to calm aggressive individuals
✅ Practical de-escalation strategies applied through realistic role-plays
✅ How to remain composed under pressure and prevent personal emotional triggers
Beyond the Workplace
These techniques are not only valuable in professional settings but also in daily life—improving relationships at work, in families, and in social interactions. At its core, effective de-escalation is about fostering connection, understanding, and trust in any conversation.
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Have you ever wondered how crisis situations are de-escalated? With over 35 years of experience as a crisis negotiator, Dirk is an expert in his field. He has successfully calmed people in distress, preventing injuries or fatalities, including in cases of attempted suicide. Dirk has also been a negotiator in kidnapping and extortion cases. Key to his success is the ability to quickly gain trust and build rapport.
Connecting with others and fostering strong relationships are essential in our personal and professional lives. Through proven communication training, Dirk teaches these vital techniques. Drawing from his extensive career, he brings these skills to life with real-world examples. During his keynotes, you’ll gain insights into the strategies crisis negotiators use during high-stakes situations. Additionally, Dirk leverages his expertise to resolve conflicts within teams and enhance collaboration. In short, he is passionate about improving communication skills and helping people connect more effectively.
Former crisis negotiator for the Police Special Units who makes effective, connecting communication his mission
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