Pillars of Learning: Technology’s Expanding Role in L&D
A Strategic View on Building AI-Ready Learning Ecosystems
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Technology is no longer just a tool in L&D, it’s a pillar. In this future-facing keynote, Marc Ramos explores how learning leaders can critically assess and integrate emerging technologies, especially AI, into their broader ecosystems and strategies. He encourages a move away from piecemeal innovation toward a deliberate and scalable roadmap.
Ramos helps participants understand the true role of generative AI, analytical AI, and predictive systems in reshaping learning delivery. He outlines how these technologies can be deployed to support performance, personalize pathways, and align with business outcomes.
Beyond the tools themselves, this keynote focuses on how to adapt team workflows, update strategic priorities, and evaluate the infrastructure needed to support new learning models. Ramos provides an actionable lens on how to future-proof your ecosystem.
Attendees will also engage with case studies and peer insights to start mapping their own L&D transformation journey. The result is a clear, strategy-first approach to implementing AI and tech that is purposeful, scalable, and aligned with measurable goals.
by
Marc Ramos is a global learning leader with 25+ years’ global transformation experience with Google, Microsoft, Accenture, Novartis, Oracle, and Red Hat. He is currently the Global Head of Learning Strategy and Innovation at ServiceNow, where he is leading the transformation of AI for L&D initiatives. Prior to ServiceNow, Marc served as CLO with learning technology leader Cornerstone, and with Novartis, Marc led Novartis’ learning strategy and innovation with responsibilities for learning tech, analytics, knowledge management, learning design and portfolio optimization. At Google, Marc was responsible for leading Consumer Operations training supporting 3.2 billion users, served as Head of Education for Google Fiber, led Professional Development programs for teachers using Google offerings, and built Google’s central Global Learning Design function.
Most recently, Marc and teams’ accomplishments include ATD BEST Learning Org with Novartis, as well as Learning & Performance Institute Best Learning Culture, LinkedIn Employee Engagement Champion award and Best Culture of Learning, and Chief Learning Officer Learning In Practice. He is also published in Harvard Business Review and several industry outlets with an emphasis on AI and GenAI approaches for L&D and HR professionals.
Marc studied European Art History at Cambridge University and graduated from the University of California at Berkeley with a combined focus on Film Theory and Organizational Behavior. He is credentialed from MIT’s AI & Business Strategy Executive Program at the Sloan School of Management, a strategic advisor for EdTech startups, venture capital and private equity firms, and currently an appointed Fellow at Harvard’s Graduate School of Education’s Learning Innovation Lab.
Global learning leader with 25+ years’ global experience with Google, Microsoft, Accenture, Novartis, Oracle, and ServiceNow..
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