The Purpose is People: Reframing Modern Work in the Age of AI
How HR and L&D Can Design Work With AI, Not Just Around It
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As AI reshapes how work gets done, leaders face a critical choice: redesign work with intent or let automation erode its purpose. In this provocative keynote, Marc Ramos reframes AI not as a replacement for people, but as a strategic partner in reshaping tasks, workflows, and roles with humanity at the core.
Structured around four parts, the session begins by introducing key distinctions between work with AI, work suitable for AI, and work best done without AI. Ramos presents five frameworks to rethink jobs and redesign workflows that align human value with machine intelligence.
He also shares eight leadership lessons drawn from experience navigating hype, anxiety, and AI transformation across global teams. Topics include workforce impact planning, role evolution, and strategic change management to ensure responsible adoption.
This keynote offers a fresh blueprint for HR, Talent, and L&D professionals ready to lead with purpose. It focuses not just on technology, but on how work evolves around people, meaning, and long-term impact.
by
Marc Ramos is a global learning leader with 25+ years’ global transformation experience with Google, Microsoft, Accenture, Novartis, Oracle, and Red Hat. He is currently the Global Head of Learning Strategy and Innovation at ServiceNow, where he is leading the transformation of AI for L&D initiatives. Prior to ServiceNow, Marc served as CLO with learning technology leader Cornerstone, and with Novartis, Marc led Novartis’ learning strategy and innovation with responsibilities for learning tech, analytics, knowledge management, learning design and portfolio optimization. At Google, Marc was responsible for leading Consumer Operations training supporting 3.2 billion users, served as Head of Education for Google Fiber, led Professional Development programs for teachers using Google offerings, and built Google’s central Global Learning Design function.
Most recently, Marc and teams’ accomplishments include ATD BEST Learning Org with Novartis, as well as Learning & Performance Institute Best Learning Culture, LinkedIn Employee Engagement Champion award and Best Culture of Learning, and Chief Learning Officer Learning In Practice. He is also published in Harvard Business Review and several industry outlets with an emphasis on AI and GenAI approaches for L&D and HR professionals.
Marc studied European Art History at Cambridge University and graduated from the University of California at Berkeley with a combined focus on Film Theory and Organizational Behavior. He is credentialed from MIT’s AI & Business Strategy Executive Program at the Sloan School of Management, a strategic advisor for EdTech startups, venture capital and private equity firms, and currently an appointed Fellow at Harvard’s Graduate School of Education’s Learning Innovation Lab.
Global learning leader with 25+ years’ global experience with Google, Microsoft, Accenture, Novartis, Oracle, and ServiceNow..
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