AI’s Impact on HR: The Three Horizons
Understanding Where We Are, What’s Next, and What to Watch For
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Artificial intelligence is transforming HR, but not all changes are created equal. In this keynote, Marc Ramos explores AI's impact across three distinct horizons: current practices, emerging developments, and long-term transformations that could redefine the profession. This structured approach helps HR and learning leaders grasp the full picture and prepare for what’s next.
Marc begins by outlining where AI is already reshaping HR today—from talent acquisition to personalized employee experience. He highlights practical tools and case studies that demonstrate value, while also acknowledging the limits of current systems.
The second horizon focuses on near-future capabilities, including AI-assisted decision-making, generative talent insights, and task automation. Ramos examines where cautious experimentation is turning into strategic deployment, and where leaders need to build readiness now.
Finally, the third horizon addresses broader shifts in the role of HR. As AI agents and predictive tools mature, HR professionals will be called to orchestrate systems rather than simply manage them. The session offers insights, warnings, and concrete frameworks for embracing this next evolution of people leadership.
Marc Ramos is a global learning leader with 25+ years’ global transformation experience with Google, Microsoft, Accenture, Novartis, Oracle, and Red Hat. He is currently the Global Head of Learning Strategy and Innovation at ServiceNow, where he is leading the transformation of AI for L&D initiatives. Prior to ServiceNow, Marc served as CLO with learning technology leader Cornerstone, and with Novartis, Marc led Novartis’ learning strategy and innovation with responsibilities for learning tech, analytics, knowledge management, learning design and portfolio optimization. At Google, Marc was responsible for leading Consumer Operations training supporting 3.2 billion users, served as Head of Education for Google Fiber, led Professional Development programs for teachers using Google offerings, and built Google’s central Global Learning Design function.
Most recently, Marc and teams’ accomplishments include ATD BEST Learning Org with Novartis, as well as Learning & Performance Institute Best Learning Culture, LinkedIn Employee Engagement Champion award and Best Culture of Learning, and Chief Learning Officer Learning In Practice. He is also published in Harvard Business Review and several industry outlets with an emphasis on AI and GenAI approaches for L&D and HR professionals.
Marc studied European Art History at Cambridge University and graduated from the University of California at Berkeley with a combined focus on Film Theory and Organizational Behavior. He is credentialed from MIT’s AI & Business Strategy Executive Program at the Sloan School of Management, a strategic advisor for EdTech startups, venture capital and private equity firms, and currently an appointed Fellow at Harvard’s Graduate School of Education’s Learning Innovation Lab.
Global learning leader with 25+ years’ global experience with Google, Microsoft, Accenture, Novartis, Oracle, and ServiceNow..
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