Workshop: Omgaan met woede en agressie op de werkvloer

-- also available in keynote format -- 

This training is designed for managers, HR professionals, trainers, and coaches who want to learn how to better handle anger and aggression in the workplace. This can include anger and/or aggression from customers, patients, clients, colleagues, supervisors, and more. Additionally, the training is suitable for anyone seeking to gain deeper insights into their own anger and learn effective strategies to manage it.

What Will You Learn in This Two-Day Training?

• Concrete Techniques for Managing Emotions, Especially Anger: Practical skills and techniques that you can immediately apply to better regulate your emotions and deal with stress, frustration, irritation, and anger.

• Improved Self-Knowledge: A deep understanding of your own emotional responses and patterns, enabling you to better anticipate and react to stressful situations.

• Resilience Strategies: Methods to increase your resilience, allowing you to better handle workplace challenges.

• Conflict Management Skills: Practical tools and techniques to effectively manage and reduce aggression and conflicts in the workplace.

• Enhanced Communication Skills: Improved abilities to communicate with colleagues, customers, and supervisors to de-escalate conflicts and foster a positive work environment.

• Understanding Motivation and Behavior: Insights into how basic needs for autonomy, competence, and relatedness influence the behavior of yourself and others, leading to a more harmonious and productive workplace.

Day 1: Managing Your Own Anger

• Self-Awareness and Emotional Regulation: Gain insight into your own emotions and learn techniques to better manage them.

• Understanding the Basics of Self-Determination Theory: Learn how the basic needs for autonomy, competence, and relatedness influence employee behavior.

• Stress Management: Discover strategies to reduce stress and achieve better emotional well-being.

• Practical Exercises for Self-Reflection: Participate in exercises and role-playing to better understand and manage your responses to stressful situations.

• Building Resilience: Learn how to develop resilience to better cope with challenging situations and maintain emotional stability.

• Creating a Supportive Environment: Understand how to create a work climate that supports the basic needs for autonomy, competence, and relatedness, which helps reduce negative emotions such as anger and aggression.

Day 2: Managing Anger and Aggression from Others

• Identifying Causes of Anger and Aggression: Learn about the various causes of negative emotions in the workplace.

• Recognizing Personal Triggers and Reactions: Discover how to identify your personal triggers and effectively manage them.

• Conflict Management Techniques: Develop practical skills to handle aggressive situations in a calm and constructive manner.

• Communication Strategies: Learn effective communication techniques to de-escalate conflicts and promote a positive work environment.

This training provides a comprehensive approach to managing your own anger and effectively dealing with anger and aggression from others, leading to a more harmonious and productive work environment.

Didactic Approach

• Small group (maximum 12 participants) for personal attention and interaction.

• Emphasis on practice and hands-on activities.

• Self-reflection and evaluation.

• Scientifically grounded methods.

Learning Materials

• Handouts and slides

• Overview cards with emotions and needs based on the ABC model

• The Flourish aggression game

• Exercises for daily application and team building

• Scientific questionnaires

Join Hermina Van Coillie for this insightful and practical workshop to enhance your skills in managing anger and aggression in the workplace.