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Horst Remes
CX 50 top voice. Engineer's precision, performer's storytelling, zero management bullshit.
To be booked as/for
Languages
Tags
Speaker
Dutch, English
Customer Experience, CX, Customer Centricity, Behavioural Science, Global CX 50, CX Myth-Busting
Horst Remes combines the precision of an engineer with the delivery of a performer. He was recently named one of the global CX 50, the world's top voices in Customer Experience.
He works hands-on every day, redesigning processes that improve customer experience and efficiency at the same time. His keynotes are a direct extension of that work. The cases are real, the examples are recognisable, and the take-aways are usable on Monday morning.
He dismantles the myths around customer centricity with humour and with constant interaction with the room. Whether he speaks to an executive committee of seven or a hall of several hundred, the energy is the same. One client still cited his keynote a year later as the starting point for their change.
Horst has a strong aversion to fluff. He warns against what he calls "management bullshit": glossy phrases that sound good but mean nothing.
Topics by
Horst Remes
The keynote really struck a chord with me. The speaker’s clarity and relatable examples made the insights feel instantly actionable and left me genuinely inspired to rethink our approach.
Telenet
Julie van Doorne, Product Manager Channel Transformation & AI
Horst’s strong storytelling - using lively and relevant cases - captured everybody’s attention.
Synpulse Group (CH)
Konrad Niggli, Managing Partner & CEO
Through his compelling stories and continuous interaction with the audience, Horst delivered an engaging and insightful keynote from start to finish.
Proximus
Sofie Parys, Sales & Segment Strategy Manager
Compelling storytelling, live interaction, real impact
SPIE
Pascal Lekeu, Managing Director
With inspiring enthusiasm, Horst managed to convince our 200+ critical lawyers and tax experts that what may seem logical can actually have the opposite effect on a client relationship. A very strong and pragmatic keynote with immediately actionable takeaways!
Deloitte Private
Anne-Line Servaes, Partner
Horst delivered a surprising and engaging story about customer experience, challenging a number of common myths along the way. Through pragmatic examples, he made us reflect on what good customer service really is, what it is not, and which choices make the biggest difference. Highly recommended!
Sioen Apparel
Bart Vervaecke, CEO
Horst is an engaging speaker who actively seeks interaction. His message clearly resonated with the team.
Cigna Healthcare
Katrien Verlinden, Strategy Lead
There are many keynotes on the topic of customer centricity, but rarely are they as eye-opening as Horst's on the myths! To the point, entertaining & with a lot of expertise on the subject, he manages to inspire his audience for the topic.
Thyssenkrupp (DE)
Dominique Feurich, Head of Transformation
With his sharp keynote, strong drive and confrontational humour, Horst inspired both our retailers and our employees. He gave them a taste of how a truly consumer-centric approach can make all the difference.
Volvo Cars
Elfi Janssens, Managing Director
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