About Stéphanie

customer strategy expert

"Customer experience, customer intimacy, customer focus". Companies are full of it.
Yet few succeed in actually influencing their customer's behaviour. To obtain more loyalty, increased revenue and improved efficiency.

Break through the customer satisfaction dogma and understand
- why so many customer experience initiatives lead to disappointing results
- why you should not (only) listen to your customers
- how to influence customer behaviour
- how to make customer strategy really tangible for your customers, partners and employees

+32 497 58 28 40




Dutch, English, French


Digital Transformation, Customer Strategy, Psychology Engineering, Customer Experience Design, Customer Centricity, Strategy Execution , Strategy Design

you can book me for

Conference, Keynote

Speaker's fee indication


By continuing to use the site, you agree to the use of cookies      Terms & Conditions   |   Cookie policy      Accept