< back Future Mindset Are you ready for the future? More detailed information Are you ready for the future? Are you hesitating what you’d answer? That’s ok. Life goes so fast, that thinking about the future can be quite bedazzling. But how do we become future-proof? Based on his book ‘Ready or not’, Tom gives you concrete ideas and actions to kickstart your future mindset. Topics: Why you need a future mindset, How to see the future, How to navigate change, Uncover your blindspot. Request a quote Submit About Tom Palmaerts is a thought leader on consumer attitudes and behavior in a changing world. He is an acclaimed keynote speaker, trend consultant, author, and managing partner at Trendwolves, a full-service trend-watching agency focusing on young consumers and modern families. Palmaerts excels in understanding and identifying opportunities within broader cultural trends. His notable achievements include: 2019: Publication of 'Ready or Not: 11 Ways to Become Future Proof' (Lannoo, Dutch) 2017: Co-founded 'La Madrugada,' a vineyard in Mendoza, Argentina, as a side project with three friends 2015: Publication of 'Futures' (Lannoo, Dutch), co-written with Herman Konings and Joeri Van den Bergh 2014: Initiated hosting Futuro getaway sessions in Italy three times a year 2013: Awarded Trendwatcher of The Year 2010: Became a board member of the music and art community Subbacultcha 2008: Recognized as "Youth Trend Specialist of the Year" by the Dutch trendwatching platform Second Sight 2007: Joined Trendwolves 2002 - 2007: Conducted research on youth subcultures at Ladda Tom Palmaerts One goal in mind: Giving people an appetite for the future.

< back The power of healthy humor Learn how to use humor as a form of communication in which everyone can feel good in order to perform and achieve goals in a healthy and wise way. More detailed information Humor seems like a light-hearted subject. But the way humor is used often says something about how someone feels and looks at life. Humor is therefore not about having to be funny 'always and everywhere'. It is about the dosed use of a form of communication in which everyone can feel good. So that everyone can achieve the goals he or she has set for themselves in a healthy and wise way. During the fascinating and interactive lecture by humorologist Johan De Keyser you will learn that not all humor is healthy. Mental health has more to do with the presence of healthy humor and the absence of unhealthy humor. By healthy humor we mean the positive look with which you look at life and the way in which you can work together with others in a pleasant and relaxed way. Unhealthy humor is at the expense of yourself and your relationships. You will also find out how high your personal H.Q. is. You will receive a number of tips to increase that humor quotient by a few percentages and you will learn how to use humor adequately within the context of your organization. Request a quote Submit About Over the past 30 years, Johan De Keyser has had the privilege of coaching and training a tremendous number of people, teams and organizations. From alcohol and drug addicts to people with depression or burnout. Both in the social sector and in education. But also in companies and SMEs, from workers to CEOs. He was a ward coordinator in a psychiatric hospital for two years, a Team Development Coach at Lineas, the largest private rail freight operator in Europe, an individual coach and therapist at the therapeutic center Tripsyco and a sociotherapist at day center De Welving of AZ Sint Maarten / Emmaus. In October 2018, his first book "Build your dream team" was published. May 2023 his second book 'Dynamic balance' will be published (both by LannooCampus). Johan De Keyser Expert on how to tackle toxic cultures by building dreamteams with powerful people in equivalent relationships. Author of 2 books and the first Humorologist of the BeNeLux.

< back Big Data and Customer Experience Tap into the potential of your data More detailed information Despite the ubiquity of data, many companies are still failing to harness the full potential of their data. The reasons for this are manifold, from technical limitations to a lack of strategy. Even more striking is how few people understand what (big) data really is and how they can use it creatively to their organization's advantage. In this keynote, Dr. Maarten Vanhoof explores different ways of using (big) data to improve the customer experience. He draws on his own rich experiences in using big data analysis for large organizations such as Orange, Uber, South-African Airlines and Eurostat but also on his broad view of our technological landscape. Starting from the question "what exactly is (big) data and how do we link it to customer experience?" you will gradually discover how Maarten's vision on data translates into our world. From new types of services and the rise of data art to political decisions and new opportunities. In short, in his own style Maarten shows how a top researcher, data designer and actually just a creative jack-of-all-trades looks at what we all call data, but which is actually so much more. Request a quote Submit About Dr. Maarten Vanhoof is an expert in (big) data analytics. As a renowned researcher, he's been working with the some of the world's top universities (such as University College London, MIT and NYU) and companies (such as Orange, Foursquare) on their big data challenges. As an adviser, he's been assisting decision makers across the globe (such as UN commissioners, official statisticians, and ministries across the globe). As an entrepreneur, Maarten is building data products (like Local League and data visualizations), running workshops that teach companies how to leverage their data, and he is currently founding his own data consultancy agency. But none of this really matters to you, does it? What matters is that as a speaker, Maarten is that one guy that manages to break down the difficult stuff into its basic principles. Add some refreshing insights on the latest technological trends, mix in some real-life stories, add a dash of creativity and you get the engaging, eye-opening talks only Maarten can deliver. At least, that's what he thinks. He probably is wrong. Biased data you know. Maarten Vanhoof Expert in (big data) analytics. Lived in the blackscreen before, now helps people understand.

Blogpost by Isabel De Clercq. Last week I came across the following visual on LinkedIn. Visual material always makes the grade on social media. So do decision trees. But I’m going to be honest with you: Decision trees deeply annoy me. They simplify things! The elegantly styled tree is telling us one thing: we are all idiots; just follow the arrows and hocus pocus problem solved. What the drawing of the tree isn’t telling us is the quality of the soil feeding it. That soil often oozes pestilential elements. I see three of them: Toxic element number 1: we confuse being together with value-creating collaboration. Bringing people together does not always guarantee true, productive collaboration. Do the following situations sound familiar? Decisions need to be made in the meeting. The person entitled to take decisions is absent. The meeting is used to push a great deal of information to a large number of people. Participants have put themselves on mute and are happily tapping away on their mobile phones. The meeting was meant to be a brainstorm. It is immediately hijacked by the more extravert and those higher in rank. Well, there is no decision tree that can compete with that. Toxic element number 2: macho-behaviour. Careful, also manifested in people with breasts. Some organisations worship a culture of secrecy: meeting marathons where power is exhibited, preferably around a physical table. To be allowed to attend these meetings = to get information first hand = to be important. Well, there is no decision tree that can compete with that. Toxic element number 3: chaos. What if work processes are not clearly defined in your organisation? What if it is not clear who is allowed to make decisions? What if there is doubt about when to throw a task over the wall for someone else? What if there has been no clear agreement about who can determine when something is good enough? Or, what if the information that people need isn’t clearly structured? Well, there is no decision tree that can compete with that. Being constantly available for one another. Always having to ask other colleagues questions to be able to do your job. In my opinion, this does not portray a sense of togetherness or of a strong culture. It is rather a symptom of badly organised work – of carelessly structured information and knowledge – a small heap insipidly held together by 4 walls. Decision trees are handkerchiefs for the bleeding. They just shush the symptoms. In my workshops and keynote speeches I invite participants to dig deeper. To grab the roots of evil with two firm hands. I then put them to work, together with the team, on the basis of strong statements and assignments. Some examples: Meetings are intrusive moments. They veer us away from the real work. That real work: what is that exactly? Make a list individually and with the team. Which meetings in the past weeks were scheduled because our work processes are not defined clearly enough? What should be done to clarify those work processes? Which meetings were scheduled because the information colleagues needed was nowhere to be found? Do you want to grab the evil in meetings by the roots? Don’t hang around in decision trees. Dare to look down at what lies in the ground. And I will gladly guide you along the way.

The world is changing, rapidly and fundamentally. Several economic, ecological, technological and demographic trends are reinforcing each other and have a ginormous impact on our society and on the business world. Technological evolutions are at the heart of those changes. The different innovation waves are following each other in ever quickening succession and force companies to adapt more rapidly than ever. This article describes four characteristics which companies should adopt in order to survive. Time is pressing. A company unable to continuously question and reinvent itself, will not manage to defend its competitive position. This is a trend which is already clearly visible. The average lifespan of an organization has decreased drastically. In the 20s a company would exist for an average of 60 years; these days this average reaches a mere 3-5 years. Today, 25% of the companies seen as market leaders in 2020 lost that position, in most cases to new competitors which did not yet exist 15 years ago. The examples of companies which do excel at reinventing themselves are well-known. Netflix was started up in 1997 as a postal order company renting out videos; these days it is a global player in audio-visual content streaming. Uber also proves that it does not shy away from looking at the future: the company is realizing that self-driving cars are a major threat, which is why they are adapting their strategy by already ordering no less than 500 self-driving Tesla cars for pilot projects. New business models Although digital technologies play an important part in changing business models, companies should not forget that technology is only one of the aspects of change. You can fully test robotics and virtual reality, but the mere embracing of today’s technologies does not prepare you for the waves that will follow. Innovation should not be limited to innovation labs and R&D departments. Rather than thinking about digital transformation, companies should focus on how to transform their entire organization in order to be ready for the future. The main challenge is that companies cannot go through that transformation if they continue to function as before. The bureaucratic business model with a clear hierarchy and sharply defined roles and function profiles forms a barrier for that transformation. Bureaucracy is a concept of the late 19th century which no longer does the trick in a world of continuous change. A different way of working and thinking is required, which needs to penetrate throughout the entire organization. For many companies this will not be an easy task. A recent study in the US has shown that a mere 13% of all collaborators are sufficiently passionate about their work to help build change, a disappointingly low result. The road to 'change' We can define four crucial characteristics for changing the tide and surfing on those waves of change: togetherness, empowerment, collaboration and habit. Togetherness and 'purpose' are very closely related. Companies need to have a clear goal and must be able to prove their relevance, both to clients and collaborators. These days we notice a true Copernican revolution in the brands world. Copernicus was sentenced to death because of his conviction that the world is not at the center of the universe. A continuously increasing number of brand producers are also coming to that conclusion. Consumers care less and less for brands. A recent study by brand specialist Havas reveals that if 93% of the brands ceased to exist tomorrow, the consumer would not care all that much. Furthermore, one of our own studies has shown that consumers only really care about 5 brands, each of those contributing something functional, emotional and societal to them. Relevance pays off A company’s societal contribution is becoming increasingly important. David Jones, former Havas CEO, describes it as follows: "We need to move from marketing to consumers to mattering to people". Unilever is very well aware of this fact. The company has set itself the target to make each of the group’s brands ‘relevant’ within 3 years. The first brand having gone through the transformation is Omo, the detergent. On a functional level, the starting point was a qualitative product. Children’s dirty play clothes need to be clean after a wash. In order to address customers on the emotional level, Omo has started up a program to share parenting tips & tricks with young parents. As for the societal level, new playgrounds were installed in several suburban areas in the UK, giving children access to a better social development. No eye-catching sponsoring, only a small mention that the playground is a part of Omo’s and Unilever’s 'Dirt is Good' program. You may wonder whether this is really a company’s role in life. But it is. Studies show that so-called 'meaningful brands' obtain 33% more profit than their competitors, on average. So doing ‘good’ does indeed pay off. Companies should also prove this relevance to their collaborators. Many changes are taking place in what makes employees happy in their job. The new generation which is now entering the workforce attaches more importance to the difference they can make themselves and the difference a company makes in the world than to how much they are making and what status a job will give them. Besides, this trend is also increasingly entering the world of older generations. Transparent strategy Empowerment is a second important characteristic. There are different ways to empower collaborators. First, by clearly communicating about the strategy and second, by also sharing insights which support the strategy. This will help collaborators to better realize the strategy. And third, by giving the collaborators more autonomy. It is important for companies to properly understand the reason behind certain decisions. At the moment this too often is not the case. Insights into a strategy should go viral, so to speak, in the entire organization, so that everyone can start believing in them and act upon them. A second important element in that respect is collective intelligence. Decisions made by the entire organization are bound to have more impact than decisions pushed forwards by management. The implication that is created is much greater; furthermore managers are informed of so-called blind spots in their decision process. Autonomy is a closely connected aspect. Give collaborators a say in how to fill in the company’s strategy. Hotel chain Ritz-Carlton learned the lesson well: every collaborator who is in direct contact with hotel guests gets a €2,000 budget to turn a complaint into a positive experience, into something which could be an opportunity for improvement. Never underestimate the importance of involving collaborators in the strategy and of giving them more autonomy, because, in the future, human capacities will become an important differentiator. In 2035, 50% of the jobs as we know them today will have disappeared. The majority will have been taken on by robots and artificial intelligence. That is what we need to prepare for now, because when the time comes, we will totally need those typically human capacities to make the difference. There already are some examples today. In Eatsa, a vegetarian restaurant in California, robotics are used for taking orders, serving meals and paying for them. This frees up time for the ‘real’ collaborators to look after the customers on a more relevant level. All these technologies will make craftsmanship and emotional intelligence very importance in the customer relationship. Collaborators running the show The new role of knowledge workers will be very similar to 'intrapreneurship'. A great example is Adobe, the software company; they have reinvented themselves repeatedly and are now trying to reach innovation quicker via Adobe Kickbox. The Kickbox contains a $1,000 credit card, an inspiration booklet and a description of the innovation process. Every collaborator is free to use that $1,000 to develop something new. The only condition set by Adobe is that developments which may be relevant for the company are also shared with the company. So far, 400 collaborator projects have been shared. They will probably not all turn into something successful, but Adobe is convinced that the chance of 'the next big thing' being one of them is larger than that of the two projects R&D is working on. What Adobe is doing, is not just a story of trust and giving autonomy, but also giving a chance of failure. ‘Collaboration’ comes third in the 'survival characteristics' list. A company’s capacity of internal and external collaboration determines its chance of success to a major extent. There are three conditions for reaching successful collaborating. The first is that it needs to be 360°, which implies collaborating with consumers, collaborators and other stakeholders. That is how you reach new insights which will not be obtained in any other way. Second, the collaboration needs to happen all the time, anywhere. You rarely hear people say their best insights came to them in the office or during a brainstorm session. The best ideas occur in the shower or the car. And third: 'fail faster & better'. In other words: invest your time wisely. At Google they have banned the word 'prototyping'. Google refers to 'pretotyping' because even making prototypes takes too much time and is too expensive. KLM-Air France is following suit: e-commerce team collaborators are no longer to make PowerPoint presentations. Those who have a new idea develop it, test it, share it with the target groups and if they are still convinced that it has potential, then they make a 2-slide report which can be presented in 20 minutes max to obtain a budget. The new business as usual The last characteristic, 'habit', is related to the 3 others. Focusing on one of the 3 is not sufficient. Nor is working a little bit towards all 3. These have to evolve into new habits. Changing habits - and most certainly bad ones - is not done in one single speech or with one single manifest. Togetherness, empowerment and collaboration need to be embedded thoroughly in the organization. The four characteristics combined form the acronym TECH; no coincidence as technology will play an important part in how we transform our organizations. We can also learn a great deal from the world of technology; not so much from all the crazy Silicon Valley stories but more from those companies’ habits. Our companies face a major challenge but it isn’t impossible to realize a change and to get collaborators willing to build the company’s future. Tom De Ruyck is the author of this blog post. The topics he addresses can also be booked in the form of a keynote speech.

If you work in a large, international organization with a diverse population, chances are a portion of your workforce will be practicing Muslims. This will mean that for an entire month part of your community will refrain from eating or drinking from sunrise to sundown[i]. Oh my God, you’re not eating?? If you walk around the typical office on any day of the week, you will likely see an abundance of food everywhere. Food and drink is pushed at employees actively and passively, from goodbye coffee-and-cake events for leavers, cupcakes for birthdays, Monday Muffins for the early birds, chocolates in a bowl in the lobby, after work drinks on Fridays and coffee-coffee-coffee. Food is an inescapable part of office life. Your Muslim population is necessarily subjected to all this during their working day, too.  They will be there at Monday Muffins and Taco Tuesdays, wishing their colleagues well for their goodbye parties, politely declining the cinnamon buns, since non-attendance isn’t an option. When they don’t actually eat or drink, they will often having to explain themselves over and over again. Generally, the reaction from the non-Muslim is one of shock followed by pity. “Oh my god, you’re not eating?” To which the Muslim colleague may laugh, shake her head and assure the host that they needn’t worry, that they are just fine, are not about to faint, and are actually enjoying this very special time of the year. What’s Ramadan? Ramadan is the most sacred month of the year for practicing Muslims. About 93% of Muslims fast during Ramadan[ii]. That adds up to about 1.6 billion people worldwide[iii]. It’s a time to detach from earthly pleasures, physically and spiritually purify, donate to charities, pray and celebrate with family and friends. Imagine a combination of Christmas by night mixed with Lent by day, on steroids, celebrated every day for 30 days. It’s intense, spiritually cleansing, and full of warmth and food once the sun has gone down. It’s also hard; in Northern Europe those long days mean 19-hour fasts without caffeine or nicotine. Some families wake up at 4am to have a big, very early breakfast to give them the energy they need for the rest of the day. It’s called suhoor. To the typical outsider, this feels like a kind of neat sleepover midnight secret-snack event. The end of Ramadan is celebrated by a three-day holiday called Eid Al-Fitr (or “Eid” for short). This is a time to party, attend services, give gifts and eat during the day. Five ways to make Ramadan cool for everyone 1. Send a greeting The month begins with the greeting of "Ramadan kareem!". If you have control over your company or team social feeds, send out a (digital) card for those who recognize it, and for those who don’t to raise awareness. This message goes out on the first day of Ramadan. Check your calendars since this is different every year. 2. Educate your workforce At the same time, slip in a bit of information to those who are not on the inside. What’s Ramadan? What is it, what does it mean, how is it expressed and why, how long does it last, and, by the way, here’s why not everyone will be wolfing down the slices of pepperoni on Pizza Fridays for this month. Explain why we put away the food temporarily (see point 3), what “to go” options might be available (see point 4) and why it matters. 3. Remove superfluous office food In the spirit of our generosity let’s make a few small changes for a month. We can all do without the excessive amounts of food we have lying around every surface of our offices. As a courtesy, in solidarity, encourage your teams to put their chips and chocolates in a drawer and the baskets of candy bars in a closet just for a little while. And certainly, don’t force food on people who don’t want it. Sort of like a giant Instagram challenge; we’re all the better for it. 4. Easy “to go” bags for events For events that involves food, there’s a great way to have your cake and eat it too (literally). Offer small “to go” bags with a little note, perhaps, that might say something like “Take Me Home, Eat Me after Sunset!”. This way, your faster can politely take a pre-packaged baggie and enjoy it with their families when the time is right. That cinnamon bun will taste great for 4am suhoor. 5. Celebrate the end of Ramadan with snacks Eid is a great opportunity to have a little social event at the office. It can be low-key. You can offer dates and nuts in the pantries for anyone who wants them with a little card that lets people know what just happened and why it matters. There are so many other holidays! Nothing drives engagement at work like being seen. When the dominant culture makes minor adjustments to the normal routine out of respect for the rituals and patterns of the few, the engagement effect ripples into the full community. As we learn about the lives of others, we encourage and even participate. A few small actions make a loud-and-clear statement that your culture is one of curiosity, respect and celebration of rich diversity. Actions speak far louder than the words on the company website. And don’t stop there. Depending on the cultural makeup of your community, you will likely have many other holidays to celebrate; from Chinese New Year, Diwali, Hannukah, Bastille Day and much more. Get to know your workforce – who they are, what they celebrate - and weave in a few of these to spice up the year. Finally, involve your teams. Anyone who wants to the on the Diwali Committee should be invited to plan the event, develop the communications and find the perfect treats. After a while these sub-committees will be inspired to run the events themselves. Viral, organic employer marketing will be a natural result. Fiona Passantino is the author of this article. Contact us if she can be of any help to your organization. [i] Arab News (2016) “A beginner's guide to Ramadan”. Accessed March 19, 2023  https://www.arabnews.com/node/935516/islam-perspective [ii] Ghani (2013) “Most Muslims say they fast during Ramadan” Pew Research Center. Accessed March 20, 2023. https://www.pewresearch.org/fact-tank/2013/07/09/global-median-of-93-of-muslims-say-they-fast-during-ramadan/ [iii] Puri-Mirza (2020) "Ramadan - statistics & facts" Statista. Accessed March 20, 2023. https://www.statista.com/topics/3796/ramadan-2017/