If you’re looking for customer strategy, CEM, CX, customer journey management, customer centric marketing, business strategy, or innovation, it’s time for us to talk. Not about green or blue hats, the latest shiny digital toy or complex processes. But about profit opportunities, practical ideas and concepts that allow you to differentiate your business in the market place and even transform your industry. In other words: “ideas that make money” - and practices that make your customers more loyal, happier, and more likely to recommend you.
I don’t come to this conversation empty handed. Over the past 20 years, I’ve been an... Read more
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Customer Centricity, Customer Experience, Customer Journey, Customer-Centricity, Innovation, Innovative Marketing
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