Mona is a classically trained musician, former radio DJ, and veteran leader and trainer from Southwest Airlines with 20+ years of leadership and training experience. She understands the art of building an epic leadership team and what it takes behind the curtain to retain that top talent year after year. Success isn’t just about spearheading an operation – it’s about a genuine connection with your people, so everything she composes is poised on the subject of leadership... because whether stellar or shoddy, leadership has a reverb effect that impacts everything from personal wellbeing to office culture to the bottom line.
It's no... Read more
Leadership And Culture, Customer Experience, Employee Experience