Expert in Customer Centric Transformations. Succesfully designed and guided transformations in various industries across Europe.
Michel has influenced the way known brands in banking, insurance, automotive, telecom and automotive, perceive the customer and how they add value in the instant-economy.
Today, Michel continues to shape how organizations work together with customers through keynotes and by acting as a customer-centricity evangelist at goCX. He helps organizations to develop and implement customer-centric initiatives that move the customer experience forward.
Dutch, English, French
Customer Centricity, Customer Experience, Customer Journey, Net Promoter, CX Transformation, Change Leadership, Change Management
you can book me for
Conference, Keynote, Webinar, Workshop, Teaching