past events

Customer interaction revolution

Thursday, 21 March 2019

Brussels Expo

Artificial intelligence (AI) has a huge impact on customer interactions. The continuously growing amount of customer interactions and the increasing diversity in customer interaction channels creates numerous challenges. One of the dominant methods of customer interaction remains voice based, either via traditional telephone or via web-calls. This trend results in new platforms such as Google Home and Amazon's Alexa. For B2C customer interactions the same revolution is happening. Want to learn more about the current status of voice/chatbots in the Belgian landscape? Or do you want to find out how you can integrate them securely in your environment? Don't hesitate to join this presentation!

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LT-summit: 'Multi-lingual Speech Systems'

Monday, 28 May 2018

The International Auditorium, Brussels, Belgium

Speech technology finally reached the maturity and performance level it requires to be used in real business applications. There are a huge amount of opportunities in different markets. Throughout the presentation we would like to share some ideas on how this can be used in market research, contact centres, travel agencies.... in short: anywhere that
people want to interact with a company!

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ASC conference: "Don’t Ask! Gaining insights without questions"

Thursday, 10 May 2018

ORT House, 126 Albert Street, London, NW1 7NE

Technology has made rapid advances this century, allowing us to capture more data than ever before. This conference will be looking at how organisations are collecting non-survey data such as:

- Biometrics
- Emotions through facial scanning
- Passive tracking of mobile activity
- Activity monitoring through phones and wearables
- The internet of things

Clearly these types of data can potentially substitute more accurately for self-reported survey responses. However this could be intrusive and raises ethical issues which we will address at the conference.

The conference will also look at how this data can be analysed on its own and with data from surveys and other sources.

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MOA - Masterclass AI in Market Research

Thursday, 1 March 2018


‘Artificiële Intelligentie’ is zeker één van de buzzwords van dit moment. Er wordt veel gesproken en geschreven over hoe AI de wereld gaat veranderen. Maar wat kan er nu echt al en wat zijn de mogelijke toepassingen in ons vakgebied: market research & analytics. Vier sprekers gaan dieper in op het thema. Aan het eind volgt er een debat.

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Reconnaissance vocale et détection des émotions

Tuesday, 30 May 2017


Sujet de l'événement:
Nouvelles opportunités d’analyse des données non structurées (texte, image et son). L’intelligence artificielle au service de la Recherche Marketing.

Ma présentation:
Je présentation les possibilités et innovations possible avec reconnaissance vocale dans le monde des études.

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