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Anger at Work: From Escalation to Impactful De-escalation
Strategies for Leaders, HR Professionals, and Coaches to Foster a Positive Work Environment
More detailed information
Anger and aggression show up everywhere: customers, patients, clients, colleagues, even leadership teams. The question is not whether it happens—but whether your people know what to do when it does.
In this dynamic keynote, Hermina Van Coillie shows how to stay calm under pressure, de-escalate tense interactions, and prevent anger from turning into conflict, absenteeism, or burnout. You will learn a clear, practical framework to understand what drives anger (in yourself and others), how to regulate emotions in the moment, and how to communicate in a way that restores safety and cooperation.
Grounded in the ABC-model (autonomy, belonging/connectedness, competence) and evidence-based insights on motivation and behavior, this keynote translates psychology into language, techniques, and micro-interventions you can apply immediately—on the work floor, in customer contact, and in team dynamics.
What your audience takes away:
Practical techniques to regulate stress, frustration, irritation, and anger in real time
A simple lens to recognize triggers and escalation patterns (your own and others’)
De-escalation language that works with customers, patients, and colleagues
Concrete strategies to reduce conflict and build resilience
How to create a work climate that lowers aggression and increases psychological safety
Ideal for managers, HR, team leads, trainers/coaches, and any team working in high-pressure contexts.
Hermina Van Coillie, Ph.D. in Psychology, is an esteemed motivation expert, keynote speaker, lecturer in various HRM postgraduate courses, author, senior consultant, and business manager at Flourish. In April 2021, she debuted her first book, co-authored with Prof. Dr. Anja van den Broeck, titled "Motivating Without Control: Getting Started with Self-Determination Theory in the Workplace!" published by Die Keure.
Renowned for her captivating presentations, Hermina is in high demand, delivering keynotes, inspiration sessions, masterclasses, workshops, and training sessions to diverse audiences, including business leaders, HR directors, managers, executives, prevention advisors, and coaching teams. Her unique approach brings to life the profound insights of self-determination theory, offering practical applications not only in the workplace but also in personal and recreational settings.
With her charismatic presence, authenticity, and expertise, Hermina engages her audience, delivering new and practical insights grounded in years of dedicated research. Eschewing excessive theories, she empowers individuals by unveiling the innate motivations within them. Her interactive sessions, filled with thought-provoking questions, humorous anecdotes, and relatable situations, resonate with audiences across various backgrounds, leaving them with actionable insights ready for immediate implementation.
Hermina's expertise extends beyond mere motivation, encompassing a wide array of HR themes such as burnout, well-being, leadership, remote and flexible working, performance management, work-life balance, and more. Through her presentations, she illustrates how high-quality motivation serves as a catalyst for peak performance and personal flourishing, ultimately transforming individuals into high performers across all facets of life.
Hermina Van Coillie, Dr. in psychology, is a motivation expert, keynote speaker, author, senior consultant and business manager at Flourish
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