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How hosting on AirBnB made me a better consultant
Stepping into a different reality, can open your eyes
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In this true story, Marcel takes the audience on a journey. A journey he has lived himself and one that gave him fresh and unexpected insights. For over 30 years, Marcel worked in ICT. Due to a change in circumstances, he also became an Airbnb host.
That experience proved to be a powerful eye-opener. In this keynote, Marcel shares how this shift helped him sharpen his perspective on service, expectations and experience. He shows why customer satisfaction is not a theory or a KPI, but something that is created in everyday decisions and behaviour, and how these lessons translate directly into real-life leadership and management roles.
If you're looking for a keynote speaker who makes every talk relevant to your organization, Marcel is your ideal choice.
With broad expertise and a sharp eye for historical context, he ensures his message resonates deeply with the audience.
His focus lies in technology and its impact on the world — and on the people he's addressing.
Passionate about his work, Marcel’s enthusiasm is both evident and contagious.
Marcel is known for his helicopter view, customer focus and passion about ICT security and privacy.
Inspire growth and drive change - #1 speaker agency
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