I help companies drive profit through customer-centricity. Working with some of the world's greatest brands, my teams have influenced the experience of over 500 million customers and 350,000 employees in 100+ countries. This journey has taught me - the hard way - what works and what doesn't when customer buzzwords fly around.
Today, I share the know-how I developed through keynote and masterclasses. These allow you and your colleagues to:
- take an honest look your company's customer's experience management capabilities (using REAL data on your business);
- understand what it means in practice to be a 'customer-centric leader';... Read more
Dutch, English, French, German
Customer Experience, Leadership, Customer Centricity, Inspiration, Purpose, Strategy
you can book me for
Conference, Keynote, Webinar, Workshop