Alain helps companies drive profit through customer-centricity. Working with some of the world's greatest brands, his contributions have influenced the experience of over 500 million customers and 350,000 employees in 100+ countries. This journey has taught him - the hard way - what works and what doesn't when customer buzzwords fly around.
Today, Alain shares this know-how through keynotes, publications and by acting as Chief Coach at Customerfit. Here, he helps to empower customer champions to rapidly develop a customer (experience) strategy, align their leadership teams around it and ensure implementation in short, result-oriented... Read more
Dutch, English, French, German
Business Strategy, Change Management, Storytelling, Customer-Centricity, Net Promoter, Customer Experience
you can book me for
Conference, Keynote, Webinar, Workshop